Job Description: Scheduler
Reports to: Operations Director
Department: Administrative – Scheduling
Exempt Status: Non-Exempt (Hourly)
Status: Full Time - 40 Hours per Week
Location: Appleton Primary; Green Bay as Needed
Position Summary
How You Will Make a Difference: Creating a positive first impression is everlasting. Here at Wisconsin Spine and Pain, we believe in creating and fostering excellent patient care and customer service. As the first point of contact, it is essential for our patients to have their phone calls answered in a warm, professional, and timely manner. It is our goal to obtain patient demographic and insurance information at the time of scheduling, with accuracy.
Key Responsibilities/Duties
- Conduct excellent customer service by answering incoming calls in a timely manner
- Update and maintain patient demographic information
- Knowledgeable in Commercial and Non-Commercial Insurance, as well as Medicare and Medicaid
- Update and maintain accurate insurance information
- Schedule appointments and procedures
- Ability to multitask
- Ability to remain calm and collected during stressful times
- Knowledge of HIPAA and maintain the privacy of all patient information
- Assist with training peers as needed
- Communicate appropriate and timely information to patients, providers, family members, and peers in a positive, team oriented, and supportive manner
- Utilize technology appropriately
- Willing to learn new processes
- Maintain an organized and clean work area
Qualifications
Education:
Must be a high school graduate or possess a GED
Experience:
Two years of medical office experience is preferred
Knowledge/Skills/Abilities:
Maintain strict confidentiality
Provide excellent customer service as well as patient care
Act as a member of a team, building and maintaining trust. Treat all others with respect
Must have exceptional communication and timely decision-making skills
Must show empathy, patience and remain composed under pressure as appropriate
Work Environment/Physical Demands
Frequent sitting and talking
Occasional standing, walking, reaching, carrying, lifting, pushing and pulling
Job Type: Full-time
Pay: $17.56 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
Work Location: In person
