Job Title: Business Operations Manager
FLSA: Exempt
Department: Operations
Location: Tampa, Florida
Reports To: Chief Operations Officer
About Us:
Pioneer Health is a leading Management Service Organization (MSO) committed to delivering innovative healthcare solutions with unwavering compassion and excellence. With oversight of ten hospitals and four clinics across Florida, we specialize in neurology, pulmonology, critical care, and sleep medicine. At the heart of our mission are our core values—teamwork, compassion, and quality—guiding every aspect of our care and operations to enhance patient outcomes and community well-being.
General Summary:
The Business Operations Manager plays a pivotal role in driving operational excellence, strategic growth, and stakeholder alignment across Pioneer Health’s MSO-supported clinical programs. This individual leads business development initiatives, supports vertical and horizontal service line expansion, and ensures seamless coordination between clinical teams, hospital leadership, and administrative operations. A strong emphasis is placed on financial analysis, return on investment (ROI), and high-impact presentation capabilities.
Essential Duties and Responsibilities:
Operational Oversight
- Manage daily business operations across hospital and clinic-based programs, ensuring consistency, efficiency, and alignment with organizational goals.
- Oversee staffing models, scheduling workflows, and resource deployment in collaboration with clinical leadership.
- Monitor performance metrics and implement process improvements to enhance patient access, throughput, and experience.
Business Development & Strategic Growth
- Lead vertical and horizontal growth initiatives, including expansion of hospital and clinic services, procedural programs, and new clinical offerings.
- Analyze market trends, referral patterns, and service line performance to identify opportunities for revenue generation and cost containment.
- Develop and present strategic proposals, financial models, and operational plans to internal and external stakeholders.
Financial Analysis & Return on Investment
- Conduct detailed financial analysis to evaluate program performance, payer mix, RVU productivity, and cost structures.
- Track and report on return on investment (ROI) for new initiatives, staffing models, and clinic expansions.
- Collaborate with finance teams to support budgeting, forecasting, and pro forma development for strategic planning.
Stakeholder Engagement & Presentation
- Build and maintain strong relationships with hospital C-suite executives, physician leaders, and key operational partners.
- Represent Pioneer Health in strategic planning meetings, joint operating committees, and service line reviews.
- Prepare and deliver high-impact presentations using Microsoft PowerPoint, clearly communicating performance, growth strategies, and operational impact.
- Maintain professional communication and coordination through Microsoft Outlook, and conduct data analysis and reporting using Microsoft Excel.
Qualifications:
- Master’s degree in Business Administration, Healthcare Administration, or a related field.
- 5+ years of experience in healthcare operations or business development, or strategic planning.
- Proven ability to lead cross-functional teams and manage complex projects in a clinical environment.
- Strong financial acumen, including experience with RVU-based compensation models, ROI analysis, and budget management.
- Exceptional presentation skills, with the ability to translate complex data into actionable insights for executive audiences.
- Proficiency in Microsoft Office Suite, including PowerPoint, Outlook, Word, and Excel.
- Strong organizational, time management, problem-solving, and communication skills.
- A proactive self-starter with the ability to anticipate future needs and develop strategic solutions to overcome potential challenges.
- Exceptional attention to detail, ensuring accuracy and consistency in administrative processes and operational tasks.
- Can build trust while maintaining confidentiality.
- Has high emotional intelligence.
Working Conditions:
- Hybrid working in the Corporate Office and remotely.
- 50% Travel to assigned facilities throughout the Southeast.
- Full Time
The statements above are intended to describe the general nature and the level of work being performed by people assigned to this position. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Benefits:
- 401(k) with matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid Time Off
Schedule:
- 8-hour shift
- Day shift
- On call
Ability to Commute:
- Temple Terrace, FL 33637 (Required)
Ability to Relocate:
- Temple Terrace, FL 33637: Relocate before starting work (Required)
Work Location: Hybrid remote in Temple Terrace, FL 33637
Job Type: Full-time
Pay: $105,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Temple Terrace, FL 33637
