Mutual Credit Union has an excellent career opportunity for a Contact Center Specialist. This position will be responsible for assisting members and potential members with their telephone requests, answering questions about products and services, and resolving problems.
A Contact Center Specialist is an important position in our organization, and the individual should have a passion for helping people, while having a naturally positive attitude and demonstrating strong verbal and written communication skills.
Required Skills:
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Ability to organize and prioritize workflow
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Promote a positive team atmosphere
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Work well with others in all areas of the Credit Union
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Work well under pressure in a fast-paced environment
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Strong communication skills (both written and verbal)
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Maintain a very high level of confidentiality
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Researching and resolving issues
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Strong computer skills
Experience:
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One year of financial industry or call center experience preferred
