JOB
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:
6/29/2026, 7/13/2026, 8/10/2026 (Final)
Under direction, the Human Services Supervisor supervises, assigns, reviews, and monitors the work of staff responsible for the provision of customer social services and/or determinations and/or review of eligibility and benefit levels for one or more categories of public assistance, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility. EXAMPLE OF DUTIES
Knowledge of-
Principles and practices of supervision, leadership, mentoring, coaching, employee counseling, training, and discipline
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Team dynamics and team building
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Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies, eligibility and grant maintenance programs administered by the County, and related program areas
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Operational characteristics, services, and activities of community and human services programs, and assigned programs and functions
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The role of a public social service agency in the treatment plan
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Available community resources including financial, medical, and human services programs
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Casework practice and case management
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Principles of human behavior including people under physical, psychological, and social stress
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Interviewing techniques, including crisis intervention methods
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Techniques for working with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds
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The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal, state, and/or local aid
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Principles of time management and project management
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Principles and techniques of program planning and evaluation
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Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
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English usage, spelling, grammar, and punctuation
Ability to-
Interview, supervise, train, and evaluate staff
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Plan, coordinate, assign, and review the work of subordinate staff
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Investigate and resolve disciplinary issues
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Work independently, prioritize work, coordinate activities and meet critical deadlines
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Develop and maintain cooperative, effective working relationships with others
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Provide consultative services in complex situations
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Classify case problems and evaluate the effectiveness of efforts in solving them
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Coordinate the delivery of social and community services
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Communicate effectively, both verbally and in writing, with persons from a variety of social, educational, cultural, and economic backgrounds
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Develop training and presentations
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Analyze situations accurately and adopt an effective course of action
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Recognize and understand different approaches and perspectives
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Recognize problems which call for the use of public and private community resources
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Effectively listen, mediate and resolve complaints
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Interpret, apply and explain applicable federal, state, and local laws, codes, and regulations
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Research, analyze and make recommendations on the implementation of policies, procedures, regulations and work flow
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Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
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Navigate through various database systems and effectively locate, enter, and retrieve information
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Remain calm and diffuse escalated issues which may include confrontational or hostile customers
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Establish and maintain appropriate boundaries with customers and staff
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Stay current on new and changing rules and regulations, and identify impact on unit practices and procedures
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Analyze and interpret reports from automated systems utilized by assigned staff
SUPPLEMENTAL INFORMATION
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net
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Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
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Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
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Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
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Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
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A resume may be included with your application, however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
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Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
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The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
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Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
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If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
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Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
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If you have no experience, write "no experience" for the appropriate question.
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For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
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If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.
FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQ's)
For information regarding County jobs:
www.saccountyjobs.net
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at [email protected] or 916-874-7642, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions
