Patient Experience & Practice Growth Coordinator – Dental
Chicago Loop | $26–$30/hour + Bonus Opportunities
Are you the kind of person who sees an opportunity and takes action — without waiting to be asked?
We're a growing, patient-focused dental practice in the Chicago Loop looking for an experienced, outgoing and highly motivated Patient Experience & Practice Growth Coordinator.
This is not a traditional receptionist position.
We're looking for someone with a great personality who loves connecting with patients, is comfortable discussing treatment and finances, enjoys helping patients say "yes" to care, and wants to play an active role in growing a practice.
What You'll Do
- Convert new patient calls into scheduled appointments
- Build genuine relationships with patients
- Present treatment and financial options confidently
- Help improve treatment acceptance
- Follow up on unscheduled treatment
- Reactivate patients
- Ask happy patients for reviews and referrals
- Track results and follow through on growth initiatives
- Identify missed opportunities
- Collaborate directly with the doctor on ideas to improve the practice
- Help create an exceptional patient experience from the first phone call through checkout
We're Looking for Someone Who Is:
- Warm, bubbly and naturally engaging
- Confident and persuasive without being pushy
- Comfortable discussing money and treatment
- Goal-oriented and motivated by results
- Highly organized
- Excellent at follow-through
- Proactive — you don't need someone reminding you repeatedly
- Comfortable being accountable to measurable goals
- Someone who brings ideas instead of waiting for instructions
- Excited about helping a small business grow
Dental experience strongly preferred.
Experience with treatment coordination, dental scheduling, insurance, financing, patient reactivation and dental software is especially valuable.
Compensation
$26–$30/hour based on experience + performance bonus opportunities
If you're looking for more than a front desk job and want the opportunity to make a real impact on a growing practice, we'd love to meet you.
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid sick time
- Paid time off
- Professional development assistance
- Referral program
Experience:
- Dental office: 3 years (Preferred)
Work Location: In person
