Operations Manager
Congleton Lumber & Design Center | Lexington, KY
Congleton Lumber & Design Center has been serving builders, contractors, and homeowners since 1905. We're looking for an Operations Manager who thrives in a fast-paced environment, enjoys solving problems, and takes pride in building a team that works safely, efficiently, and with exceptional customer service.
This isn't a desk job.
You'll spend time in the yard, with the drivers, on the phone with sales, coordinating deliveries, solving problems, training employees, and making sure every customer receives the service they expect. Every day is different, and you'll wear many hats.
If you're organized, accountable, calm under pressure, and enjoy leading people while improving processes, we want to meet you.
What You'll Be Responsible For
Team Leadership
- Lead and manage a team of approximately 10 yard associates and delivery drivers.
- Set daily expectations and hold employees accountable for performance, attendance, safety, and company policies.
- Train new employees and continually develop existing team members.
- Create structure, establish standard operating procedures, and improve operational efficiency.
- Foster a positive, team-first culture built on respect and accountability.
Dispatch & Logistics
- Schedule and dispatch deliveries using the most efficient geographic routes.
- Adapt quickly when customers, weather, or jobsite conditions require changes.
- Ensure trucks are loaded and ready for the next day's deliveries before leaving each evening.
- Coordinate staged orders so returning drivers can reload quickly and stay productive.
Yard & Operations Management
- Oversee daily yard operations to ensure materials are organized, accurate, and accessible.
- Maintain inventory accuracy and communicate shortages or issues promptly.
- Work closely with Sales, Purchasing, and Inventory teams to keep projects moving.
- Use company software to locate orders, schedule deliveries, track inventory, and communicate with departments.
Customer Service
- Deliver an outstanding experience for contractors, builders, and homeowners.
- Keep walk-in customers moving efficiently while maintaining accuracy and safety.
- Solve problems professionally and represent the company with a positive attitude.
Equipment & Facility Management
- Monitor the condition and maintenance schedules for trucks and forklifts
- Report and coordinate repairs before small issues become major problems.
- Ensure the yard remains organized, clean, and safe for employees and customers.
What We're Looking For
- 5+ years of operations, warehouse, logistics, or distribution management experience.
- Experience leading teams of 10 or more employees.
- Strong leadership skills with the confidence to coach, train, and hold people accountable.
- Excellent organizational and time management abilities.
- Experience dispatching trucks or coordinating deliveries is highly preferred.
- Ability to multitask and make sound decisions in a fast-paced environment.
- Strong communication skills and a customer-first mindset.
- Comfortable using computer software for scheduling, inventory, and order management.
The Ideal Candidate
You don't wait to be told what needs done—you see it and take ownership.
You believe systems create consistency, accountability builds great teams, and customer service is everyone's responsibility.
You enjoy improving processes, developing people, and finding better ways to get the job done every day.
Why Join Congleton Lumber?
- Stable, growing business with a strong reputation in the building industry.
- Opportunity to make a real impact and build a high-performing operations team.
- Collaborative work environment where your ideas and leadership matter.
- Competitive pay based on experience.
- Benefits package including paid time off, holidays, retirement plan, and additional company benefits.
Ready to Lead?
If you're a hands-on operations professional who enjoys leading people, solving problems, and creating efficient systems while delivering outstanding customer service, we'd love to hear from you.
Join a company where hard work, accountability, and teamwork have been the foundation of success for more than 120 years.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
