Music Celebrations International (MCI) has an immediate need for an Operations Specialist. MCI is a high-volume, specialty travel agency, focusing on the needs of performing arts groups traveling around the United States, Europe, Asia, and Latin America. Our Operations Specialists are responsible for operating and coordinating logistics – hotels, meals, airfare/bus and other group activities pertinent to client’s itinerary.
Operations Specialists serve customers by providing product information, logistical planning, and tour/festival details. The primary role is to build and maintain strong vendor and client relationships that encourage client satisfaction and repeat business.
Our client base is primarily school, church, community-based, semi-professional and professional music ensembles (choirs, bands & orchestras). It is helpful, though not required, to have a working knowledge of choirs, bands, and orchestras. The ability to multi-task in this fast-paced environment is essential to success in this position.
BENEFITS: include travel opportunities, working in a great/positive environment, working with caring and supportive colleagues, comprehensive health benefits, and a generous profit sharing plan.
- Outstanding customer service is a must
- Strong organizational skills and detail-oriented
- Positive and professional attitude
- The ability to work well under pressure and with extreme accuracy. Must multi-task while maintaining professional rapport with customers, vendors, and peers
- Active listener, problem solver, and self-starter
- Exceptional communication skills (both verbal and written) are required. Candidates must show the customer value at every touch point – either on the phone, via email, or in person
- Effective time management skills
- Ability to work cohesively with internal departments within the organization as a team player
Please submit your resume to [email protected]
