IT SUPPORT TECHNICAN
Location: Colorado Springs, CO
Clearance: Active Secret preferred
Reports to: PM
OVERVIEW
We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT, Cybersecurity, or related fields who are interested in developing hands-on experience in secure systems administration.
The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning, user access management, basic troubleshooting, and documentation within a CMMC Level 2–scoped environment. This role emphasizes learning, process adherence, and security-first operations.
MINIMUM QUALIFICATIONS-
Currently pursuing or recently completed an Associate’s or Bachelor’s degree in:
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Information Technology
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Computer Science
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Cybersecurity
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Or a related technical field
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Ability to obtain a Secret security clearance
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Foundational understanding of:
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Windows operating systems
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Basic networking concepts
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IT support and troubleshooting fundamentals
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Strong attention to detail and willingness to follow documented procedures
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Ability to learn and operate within a regulated, security-focused environment
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Clear written and verbal communication skills
PERFERRED QUALIFICATIONS-
Active Secret security clearance
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CompTIA A+, Network+, or Security+ (or coursework toward certification)
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Familiarity with:
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Active Directory concepts
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Endpoint imaging or deployment tools
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Microsoft 365 (GCC High exposure a plus)
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Ticketing or asset management systems
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Internship, lab, or hands-on experience in IT support or systems administration
KEY RESPONSIBILITIES
End-User & Endpoint Support
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Provide Tier 1 / Tier 2 support for approved hardware and software
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Assist with imaging, configuration, and deployment of workstations and laptops
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Troubleshoot basic system, application, and connectivity issues
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Escalate complex or security-relevant issues to the Systems Administrator
Account & Access Support
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Assist with provisioning, modifying, and decommissioning user accounts under supervision
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Support Active Directory user and group management tasks
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Process access requests and SAAR documentation with required approvals
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Apply least privilege and separation of duties principles
Secure Operations & Compliance Support
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Follow documented security procedures and operational checklists
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Assist with implementing technical controls supporting CMMC Level 2 (NIST SP 800-171)
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Collect logs, screenshots, and other technical evidence as directed
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Support vulnerability remediation activities under supervision
Asset & Inventory Management
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Assist with asset tracking, system inventories, and lifecycle documentation
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Ensure devices and systems remain within authorized configurations
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Support onboarding and offboarding processes for personnel and equipment
Documentation & Process Adherence
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Maintain accurate records of work performed
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Update SOPs, checklists, and inventories as directed
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Ensure all actions are documented and traceable
COMPENSATION-
Salary Range: $15.16 per hour
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