Patient Care Coordinator | Reception & Scheduling
Are you organized, proactive, and great with people?
SAMA Oral Health is looking for an exceptional Patient Care Coordinator to be the welcoming face and organizational heartbeat of our practice.
This role is about much more than answering the phone. You will help ensure that our schedule stays productive, organized, and full, while creating an exceptional experience for every patient.
We are looking for someone who is proactive, detail-oriented, warm, and confident communicating with patients — someone who follows up rather than waits, takes ownership, and knows how to keep the day running smoothly.
What You'll Do:
- Manage incoming calls, texts, emails, and patient inquiries
- Schedule and optimize the daily doctor and hygiene schedule
- Proactively fill cancellations and open appointments
- Follow up with patients to schedule recommended visits and outstanding appointments
- Confirm appointments and reduce no-shows and last-minute cancellations
- Maintain consistent, professional patient communication
- Coordinate new patient scheduling and onboarding
- Communicate clearly with doctors, assistants, hygienists, and the administrative team
- Maintain accurate patient information and correspondence
- Help create a seamless, elevated patient experience from first contact through ongoing care
- Identify scheduling opportunities and keep the practice calendar productive
The Ideal Candidate:
- Previous dental, medical, hospitality, or high-end customer service experience preferred
- Excellent communication and phone skills
- Highly organized with exceptional attention to detail
- Proactive and persistent with patient follow-up
- Comfortable managing a busy schedule and multiple priorities
- Warm, polished, personable, and professional
- Strong problem-solving skills and ability to think on your feet
- Comfortable using technology and learning new systems
- Open Dental experience preferred
- Reliable, accountable, and a true team player
How We Measure Success:
Your success will be measured by:
Schedule productivity, Appointment conversion, Patient Show rate, Schedule utilization Patient experience
We want someone who takes ownership of the schedule and understands that an empty appointment is an opportunity to fill it.
Why SAMA?
Work at a beautiful, award-winning dental and wellness practice in Flatiron that is redefining the patient experience.
SAMA combines advanced dentistry, wellness, aesthetics, technology, and exceptional hospitality in a design-forward environment.
This is an amazing opportunity for growth for someone who wants to build a long-term career in an innovative, modern dental practice.
Compensation & Benefits:
- $24-$30/ hour, based on experience
- Performance-based bonuses
- 401(k) matching
- Opportunities for professional growth and advancement
- Ongoing training and development
- Beautiful, design-forward work environment
- Work alongside an exceptional clinical team
To Apply:
Please submit your resume and briefly answer:
What experience do you have managing a busy schedule, and how have you helped keep a schedule full and productive?
If you are someone who takes ownership, follows through, loves helping people, and thrives in a fast-paced environment, we want to meet you.
SAMA Oral Health | @sama.oralhealth | samaoralhealth.com
Pay: $24.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
