As a Technical Support Specialist, you will receive training on a variety of Key Control systems and technologies, enabling you to provide technical support to both clients and field associates. In this role, you will troubleshoot and resolve issues involving PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID, and GPS technologies.
This position offers the opportunity to develop strong technical troubleshooting, problem-solving, and customer service skills while supporting a diverse customer base. Training includes hands-on technical labs, mentor-based team shadowing, and real-world experience as a valued member of the support team.
Requirements:
- Phone support and/or technical support experience, a plus
- Troubleshooting and PC skills, a plus
- Technical documentation skills, a plus
- High school diploma or GED
- Problem-solving skills
- Customer Service Experience and/or Professional verbal communication skills
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Company perks, including:
- Referral bonuses
- Professional development and training
- Promotion from within
- Associate discounts for cell phones, cars, computers, entertainment, and much more
Facility amenities, including:
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
What We Do At Reynolds:
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
