Overview
An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for a Cancer Center in the Los Angeles area. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 2-3 months). Shift time will either be a start time between 7:45am-9am for an 8 hour shift. Training will be 8:30am-5pm however.
REQUIRED SKILLS AND EXPERIENCE:
- HS Diploma
- Strong experience in a call center setting
- 2+ years experience in patient registration
- 1+ years experience with scheduling appointments
- Proficient scheduling patient appointments in an EMR
- Knowledgeable with different insurances
NICE TO HAVE SKILLS AND EXPERIENCE:
- Experience with EPIC
- Basic experience with Excel and standard workbooks
- 5+ years call center experience
- Experience working in specialties such as Oncology/Cancer Centers
- Experience with verifying insurances (PPOs, HMOs, and Medicare)
Pay: $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you have call center experience taking inbound calls?
- Are you well experienced in scheduling appointments specifically in a patient/doctor setting?
- Would you say you have strong knowledge with different insurances?
- Are you proficient scheduling patient appointments in an EMR?
Ability to Commute:
- Los Angeles, CA 90048 (Required)
Work Location: In person
