Robert Half is seeking an Application Support Analyst to provide remote support for end users of the Homecare Homebase (HCHB) Electronic Health Record (EHR) system. This position is 100% Remote and is a 2 month contract with the possibility of extension or conversion. Apply today!
Duration: 2 month contract with potential to extend/convert
Schedule: Monday - Friday 8 to 5pm - Must be able to work PST hours
Location: 100% Remote
Key Responsibilities:
Provide remote support for end users of the Homecare Homebase (HCHB) EHR platform.
Troubleshoot application issues and resolve end-user requests in a timely manner.
Serve as a liaison between end users and internal/external HCHB support teams to facilitate issue resolution.
Train and educate users on HCHB functionality and best practices.
Document, track, and follow up on support requests to ensure successful resolution.
Collaborate with clinical, operational, and leadership teams to improve the end-user experience.
Deliver excellent customer service while managing multiple priorities in a fast-paced environment.
2-3 years of experience supporting end users of the Homecare Homebase (HCHB) application.
Experience troubleshooting EHR/application support issues in a healthcare environment.
Strong communication skills with the ability to interact professionally with users at all organizational levels.
Excellent problem-solving, organizational, and time management skills.
Ability to prioritize multiple tasks and adapt quickly in a fast-paced environment.
Strong customer service mindset with a focus on delivering high-quality user support.
Preferred Qualifications:
Experience supporting home health or hospice organizations.
Previous experience providing application training or user education.
Familiarity with IT service management or ticketing systems.
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