Thank you for your interest in Coloramo Federal Credit Union. If you seek an exciting career opportunity with growth potential, apply now!
You are both an employee and a member of a credit union when you work for Coloramo FCU. At Coloramo FCU, we care about your well-being just as we do our membership, and you get all the benefits of a credit union member and an employee.
Full-time employees will receive: Paid time off, life and disability coverage, 401k retirement, health, dental, vision and other insurance options!
The Call Center Representative responsible for delivering exceptional member service through multiple channels, including phone, video, and digital communication. Provides assistance with account inquiries, transactions, and problem resolution in a prompt and courteous manner. Supports members with interactive teller machine (ITM) services, cross-selling products and services, and ensures that each interaction reflects the Credit Union’s commitment to professionalism, accuracy, and member satisfactions.
Member Support & Transactions
- Handle inbound calls, emails, and digital inquiries with professionalism.
- Assist with account questions, transactions, payments, and Credit Union products.
- Provide accurate information on policies and services while identifying cross‑sell opportunities.
- Perform account updates (address changes, stop payments, check orders) and process transfers and payments via phone or ITM.
- Deliver real‑time ITM service with on‑camera professionalism.
Issue Resolution, Compliance & Security
- Research and resolve member issues, discrepancies, and documentation errors.
- Escalate complex matters to management when needed.
- Follow all Credit Union policies, procedures, and regulatory requirements, including BSA.
- Maintain confidentiality, accuracy, and secure handling of member information.
Teamwork, Professional Development & Workspace Standards
- Support team members and collaborate across departments.
- Participate in training, meetings, and coaching to improve service and product knowledge.
- Maintain a clean, organized, and secure workspace.
Required Skills
- Strong verbal communication and customer service skills.
- High attention to detail and accuracy.
- Solid math skills (percentages, ratios, basic algebra).
- Integrity, trustworthiness, and strong problem‑solving abilities.
- Comfortable with video‑based member interactions.
- Strong reading and writing skills.
Education & Experience
- High school diploma or equivalent.
- Some relevant experience preferred.
- Experience in team environments.
Working Conditions
- Office‑based, sedentary role with standard hours.
- Frequent computer and phone use; repetitive motions.
- Occasional light lifting (up to 20 lbs).
- Must multitask effectively, communicate clearly, and maintain professionalism.
- Adequate vision and hearing required.
#IND1
Pay: $19.90 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
