About the Position
We are seeking an experienced and compassionate Patient Service Representative to join our front office team at Derm Collective North Shore. As the first point of contact for our patients and guests - you ensure a warm welcome and efficient handling of all patient service operations.
The ideal candidate must have strong medical front office and patient services experience, excellent communication, and a genuine passion for dermatologic health. A successful Patient Service Representative is crucial in creating a positive experience for every patient and supporting our dermatology team in delivering outstanding care.
About Us - Derm Collective North Shore
Founded by board-certified dermatologists Dr. Rachel Pritzker and Dr. Todd Johnson, Derm Collective North Shore provides premier care in general and surgical dermatology, including Mohs surgery and cosmetic medicine. We prioritize preventive care and healthy skin aging, and we are committed to empowering patients through education and personalized treatment plans. Our team culture emphasizes collaboration, integrity, and excellence.
Compensation
Competitive compensation for this role will be commensurate with experience, with an anticipated range of $20-23 per hour.
Responsibilities
Front Desk Operations
- Greet and check-in patients and visitors with a friendly and professional demeanor.
- Verify patient information, update records, and manage appointment schedules.
- Handle phone calls, emails, and other communications with accuracy and efficiency.
- Oversee retail area and provide requested information and guidance as directed by the dermatology provider specifically to at-home care.
Patient Care & Support
- Provide clear information about procedures, treatments, and financial policies.
- Assist patients with insurance verification and billing inquiries.
- Address patient concerns and resolve issues in a timely and courteous manner.
- Book appointments for optimal visit and clinical flow. Optimize appointment calendar to ensure all provider schedules are full, and patients prepped in advance with correct visit expectations.
Administrative Duties
- Process patient forms, referrals, and medical records as needed.
- Maintain a clean and organized reception area.
- Coordinate with clinical staff to ensure smooth patient flow and appointment management.
- Conduct other administrative activities as assigned which include following and completing timely checklists.
Operational Efficiency
- Assist with managing appointment reminders and follow-ups.
- Handle patient data entry and ensure confidentiality and accuracy.
- Support the team in maintaining a high standard of customer service and clinic operations.
Education & Experience Requirements:
- High school diploma or equivalent (required)
- At least 2 years’ of medical front office, direct patient facing, and customer service experience in a dermatology office highly preferred.
- Experience in luxury retail, hotel concierge, med spas, other high end hospitality employees may be considered.
- Basic knowledge of dermatology and cosmetic medicine terminology.
- Experience with Nextech highly preferred.
Skills: Strong organizational skills, excellent interpersonal and communication abilities, and proficiency in medical practice management software, phones, and other communication software. Ability to handle sensitive information with confidentiality and discretion. A positive attitude and a commitment to providing exceptional patient service.
Reference and background checks required.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
