Main Ambassador
Employee Type: Full-Time
Job Type: Hospitality/Healthcare
Experience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related field
Job Summary
The Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times.
Key Responsibilities
Greet all patients, visitors, and staff entering the facility in a warm and professional manner
Provide directions and escort assistance as needed to various hospital departments
Assist with check-in processes or access control when required
Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment
Offer wheelchair assistance or coordinate patient transport when needed and trained to do so
Communicate with hospital departments and MHS leadership to relay updates or issues
Report any irregularities, safety concerns, or unusual activity promptly
Uphold HIPAA and facility privacy standards at all times
Maintain knowledge of hospital layout, departments, and visitor policies
Perform other duties as assigned
Qualifications and Requirements
High School Diploma/GED
6+ months of experience in a customer-facing or healthcare role preferred
Must be able to work legally in the United States
Must pass background and drug screenings
Strong communication and interpersonal skills
Reliable, friendly, and professional demeanor
Required to meet immunization or health screening requirements
Able to speak, read, and write English fluently
Physical Requirements
Regularly required to stand, walk, sit, use hands, talk, see, and hear
Must be able to lift and/or move up to 50 pounds occasionally
Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances
Flexibility to work various shifts, including weekends and holidays, as needed
