Need Jr & Sr Helpdesk Support
Title: Jr. Helpdesk Assistant
Position: Full-Time with our client
Location: cherry hill, NJ
Salary: Market (Best possible)
Requirements
Job Description:
- Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
- When necessary provide onsite support.
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
- Document processes and procedures as required.
- Manage and maintain our customers’ networks.
- Required to be part of the on call schedule.
- Performs other duties and responsibilities as assigned by the MSP Manager.
