Join a Company That Changes Lives
Stannah Stairlifts is a global leader in mobility solutions, helping people remain safe, independent, and comfortable in their homes. We are seeking a highly organized and customer focused Administrative & Scheduling Assistant to join our New Jersey office.
This full-time position is ideal for someone who enjoys helping customers, coordinating schedules, and supporting a fast-paced service operation. As one of the first points of contact for our customers, you will play a key role in delivering the exceptional service experience that Stannah is known for.
Position Summary
As an Administrative & Scheduling Assistant, you will be the voice of Stannah to customers after the sale. Your primary responsibility is to provide outstanding customer service by addressing inquiries, scheduling service appointments, coordinating technician visits, and ensuring customer needs are resolved promptly and professionally.
This role requires strong communication skills, attention to detail, empathy, and the ability to interact effectively with elderly customers and their families.
Key Responsibilities
Answer incoming calls, emails, and customer inquiries in a professional, courteous, and solution-oriented manner.
Schedule service, maintenance, and repair appointments while coordinating technician calendars and routes.
Assist customers with service requests, warranty questions, and general stairlift support.
Troubleshoot basic customer concerns and provide guidance when appropriate.
Maintain accurate customer records and document all interactions within company systems.
Follow up with customers to confirm service completion and ensure satisfaction.
Support administrative functions including billing inquiries, payment processing, and service agreement renewals.
Escalate urgent customer issues to the appropriate departments for timely resolution.
Prepare and maintain service-related documentation and reports.
Promote customer loyalty through responsive, compassionate, and professional service.
Qualifications
Previous experience in customer service, scheduling, dispatching, administrative support, or office coordination.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency with Microsoft Office and computer-based scheduling systems.
Ability to work independently while collaborating effectively with internal teams.
Strong attention to detail and problem-solving skills.
Experience working with senior customers or within a service-based business is a plus.
Core Competencies
Customer Care & Empathy: Demonstrates genuine care, patience, and understanding when supporting customers and their families. Builds trust through compassionate communication and a commitment to helping customers feel safe, valued, and supported.
Exceptional Customer Service: Delivers a positive customer experience by actively listening, responding professionally, resolving concerns, and ensuring every interaction reflects Stannah’s commitment to care, quality, and reliability.
Teamwork & Collaboration: Works effectively as part of the Stannah team by partnering with service technicians, sales, operations, and administrative colleagues to ensure customers receive timely and seamless support. Contributes to a positive, respectful, and collaborative work environment.
Communication Skills: Communicates clearly, professionally, and respectfully with customers, family members, technicians, and internal teams. Shares information effectively and keeps appropriate team members informed.
Problem Solving & Ownership: Takes initiative to understand customer needs, resolve issues, and follow through to completion while knowing when to escalate concerns to the appropriate team members.
Patience & Emotional Intelligence: Maintains a calm, supportive, and professional approach when assisting customers who may be elderly, concerned, or require additional assistance.
Organization & Attention to Detail: Effectively manages scheduling, customer information, service documentation, and follow-up activities while maintaining accuracy and efficiency.
Reliability & Accountability: Demonstrates dependability, follows through on commitments, and takes ownership of responsibilities and customer outcomes.
Adaptability & Flexibility: Adjusts to changing priorities, customer needs, and business requirements while maintaining a positive and solution-focused approach.
Technology Proficiency: Comfortable using CRM systems, scheduling tools, Microsoft Office, and other technology platforms to support customer service and team operations.
Stannah Stairlifts is an Equal Opportunity Employer.
Pay: $25.00 per hour
Benefits:
- 401(k) matching
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Fairfield, NJ 07004
