Job Description
Job Title: Ticket Seller
FLSA Status: Non-Exempt
Department: Tickets
Reports to: Senior Ticket Supervisor
Position Summary:
The Ticket Seller is responsible for welcoming guests, providing information, and executing sales accurately and efficiently.
Principal Duties & Responsibilities
- Greets and initiates conversation with guests. Takes initiative to uncover guest needs and makes recommendations for tickets.
- Uses sales techniques to upsell and add-on to transactions.
- Handles cash and credit card transactions accurately and proficiently.
- Utilizes a computer to create, process and balance sales.
- Provides information regarding Island rides, attractions, events, shops and restaurants.
- Answers the phone.
- Maintains cleanliness of the Ticket Center and Ticket Booth.
- Ensures children are the appropriate height and age to participate.
- Maintains knowledge of height and weight restrictions for each ride/attraction.
- Follows Standard Operating Procedures at all times.
- Follows all SMOWI handbook policies.
- Other duties, as assigned.
Knowledge, Skill and Ability Requirements:
- Must be customer service oriented.
- Must have a positive attitude and high energy level.
- Acts with integrity.
- Able to multi-task and maintain composure in pressure situations.
- Able to be punctual and maintain regular attendance.
- Able to work evenings, weekends, and holidays.
- Able to sit or stand for up to 12 hours.
- Able to operate a two-way radio.
- Able to lift up to 30 pounds.
- Able to bend, twist, push, pull, stoop and reach.
- Able to maintain personal hygiene standards.
- Able to get along with coworkers, work cooperatively and resolve conflicts.
- Able to tolerate a fast paced work environment.
Education & Experience Requirements:
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Strong sales skills.
- Knowledge of point-of-sales systems and cash handling techniques preferred.
Island Employee Perks
- We offer reduced/free admission to a number of area attractions, tickets to other regional theme parks and a whole lot more. Most all our reduced and/or free admissions are offered to employee AND a spouse or guest AND dependent children!!!
- Our employees become our family!! We plan events such as employee pot luck lunches, Christmas and end of the season parties, occasional surprise treats celebrating or honoring random holidays such as National Oreo Cookie Day, National Yo-Yo Day, Groundhog Day and many more! Most people spend more than half of their life working and why not have fun while working?? We encourage and breed fun at The Island! If you are having fun while you're working, is it really work? We don't think so!!
- Work with spouses and friends! We will work with most any schedule! (And if you don't like each other that much; we can always place your spouse in a different area;)
- Diversity in the workforce! Remember that pen pal you had in 3rd grade? You'll get the chance to have that long overdue reunion with them! Our participation in the J-1 Visa Exchange Visitor Program means you can reconnect (or make new connections) with students from all over the world!! Our employees have made lifelong relationships with people from Jamaica, Thailand, Mongolia and Turkey to name a few!
- We promote from within! Did you know that Simon Cowell started in the mailroom at EMI Records and now has a net worth of over 85 million? (We can't promise that will happen but one can always dream right? We totally support dreams here!!:)
- Rewards Program - We offer rewards for going above and beyond. Being a stellar employee can earn you extra points. Points can purchase things like; a day of PTO, gift cards, an extra $1.00 per hour for a pay period, exclusive uniform items or you can even pie your manager in the face!
Supervisory Responsibilities: n/a
This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. Employees will be expected to complete other duties as assigned by their manager.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
