Position Summary:
Position Summary
The initial contact of each new patient.
Responsibilities:
Essential Functions
Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
- Ensures financial information and insurance has been verified.
- Updates patient insurance information in billing systems as needed
- Initiates the referral and authorization process for all services and visits.
- Works closely with nursing and medical staff to facilitate optimal patient care.
- Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming
appointments.
- Coordinates with other departments as needed to facilitate patient’s visit.
- Provides patient with referral information for other physicians and facilities.
- Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the
required authorization needed for each service.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Assumes responsibility for professional development and education.
Qualifications:
Education/Training
High school graduate or equivalent education.
Experience
One (1) year of retail, customer service or health care.
