About the Role
Advance Van Rental is looking for a reliable, organized, and customer-focused Rental Agent / Administrative Assistant to help manage daily rental operations. This role is primarily office-based and focused on rental bookings, customer communication, vehicle photos, reservation coordination, and general administrative support.
Approximately 15% of the role may involve picking up or delivering vehicles, so the ideal candidate must be comfortable driving vans and providing professional customer service on the road when needed.
Responsibilities
- Answer phone calls, emails, and customer inquiries in a professional manner.
- Assist customers with rental bookings, reservation changes, and general questions.
- Confirm reservations and ensure vehicles are ready for scheduled pickups.
- Coordinate with the cleaning/prep team to make sure vans are prepared on time.
- Take clear photos of vehicles before and after rentals.
- Document vehicle condition, mileage, fuel level, and any visible damage.
- Help process rental paperwork, customer information, and internal records.
- Follow up on upcoming reservations to ensure no bookings are missed.
- Assist with occasional vehicle pickups and deliveries.
- Maintain a clean, organized, and professional front office/customer area.
- Support management with general administrative tasks as needed.
Requirements
- Valid driver’s license.
- Comfortable driving vans and larger passenger vehicles.
- Strong customer service and communication skills.
- Organized, detail-oriented, and dependable.
- Basic computer and phone skills.
- Ability to multitask in a fast-paced rental environment.
- Professional appearance and attitude.
- Must be punctual and able to follow established procedures.
Preferred Qualifications
- Prior experience in car rental, vehicle rentals, hospitality, customer service, office administration, or dispatching.
- Experience taking vehicle condition photos or completing check-in/check-out inspections.
- Familiarity with reservation systems or basic scheduling software.
Ideal Candidate
The ideal candidate is someone who enjoys working with customers, stays organized under pressure, pays attention to details, and takes pride in making sure every reservation is handled correctly. This position is a good fit for someone who can balance administrative work with occasional driving and hands-on vehicle coordination.
Pay: $18.00 - $22.00 per hour
Benefits:
Work Location: In person
