Must Have Technical/Functional Skills
o Windows Server and Windows OS administration
o Active Directory (users, groups, permissions)
- General understanding of networking concepts such as IP, DNS, and TCP/IP.
- RightFax EFM (Enterprise Fax Manger)
- RightFax Fax Printer client and driver
- RightFax shared account Delegate management, and routing methods and associated file types.
- Ability to read logs and follow troubleshooting procedures.
- Exposure to OpenText RightFax, XMedius, or other fax/document systems.
- Experience supporting MFPs, printers, or scanning workflows.
- Basic familiarity with SQL Server concepts or troubleshooting.
Roles & Responsibilities
Platform Operations & Support
- Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability.
- Perform basic RightFax administrative tasks, including:
o User and group management
o Fax number assignments
o Permissions and delegation changes
- Respond to incidents and service requests related to fax delivery, image routing, and client connectivity.
- Escalate complex issues to senior engineers with appropriate diagnostics and documentation.
Incident & Troubleshooting Support
- Investigate common RightFax issues such as:
o Failed or delayed fax transmissions
o Client connectivity problems
o Imaging or routing errors
- Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components.
- Assist with root cause analysis and post incident reviews.
Change & Maintenance Activities
- Assist with patching, service restarts, and scheduled maintenance activities following established SOP’s.
- Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments.
- Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks.
User & Business Support
- Provide Tier 1–2 support for end users, including troubleshooting fax submissions from:
o MFPs
o Diem Email and SMTP
o Folder drop workflows
- Communicate clearly with business users regarding fax issues, resolution status, and expected behavior.
- Work with application and infrastructure teams to troubleshoot integration related issues.
Documentation & Process Adherence
- Follow established operational runbooks, escalation procedures, and change management processes.
- Maintain and update documentation for common issues, support procedures, and system configurations.
- Document incident findings and resolution steps for knowledge sharing and continuous improvement.
Salary Range: $110,000- $125,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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