SUMMARY
The Patient Care Liaison has a unique role that provides integrated support to patients and the Stella Maris team by providing a hands-on approach to total quality patient care. As the organization expands, this position is considered essential to the growth and maintenance of the admissions function. A successful candidate for this role will have previous experience working in a healthcare setting and a desire to work at the forefront of business operations serving a diverse population. This candidate will also need to have a high degree of emotional intelligence to ensure that all job duties and responsibilities are conducted in a way that fosters a kind, compassionate, and client-focused experience.
DUTIES & RESPONSIBILITIES
- Answer incoming calls and questions regarding treatment options available to those seeking detox, inpatient, and outpatient services offered by Stella Maris
- Provide a compassionate and acceptance driven approach focused on consistently fostering a culture of kindness and welcoming
- Communicate daily with Intake staff on appointment times and schedule changes
- Input and update appointment times in the electronic calendar system
- Aid in appropriately rerouting client questions or referrals to outside organizations when needed
- Consult with the Director of Admissions and intake team on client related questions
- Greet and direct guests as they arrive to central intake at Stella Maris
- Complete screening questionnaires with potential clients and input data into the electronic system
- Report to the Director of Admissions for daily assignments and tasks needing to be completed
- Create and maintain a file management system that aids in the ease of the ongoing filing and organizing of screenings by month, year, and client status
- Understand and practice regulatory compliance through being familiar with standards and department/organization policies/procedures including, but not limited to: OSHA and HIPAA
REQUIREMENTS
- Minimum of one year of experience fulfilling duties in a healthcare administration function or similar position. Similar positions may include, Medical Billing Specialist, STNA or Receptionist.
- Basic knowledge of medical terminology, Outlook and Microsoft Word
- World-class customer-service/client-service experience (Consider this a concierge type role)
- Exceptional organizational and communication skills with an attention to detail
- Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills.
- Ability to sit for prolonged periods; moderate amount of walking, stooping and standing
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
