Date Posted:
2026-04-24
Country:
United States of America
Location:
OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA
The Sr. Manager, Learning Programs – Americas is responsible for driving and executing strategic, scalable learning solutions aligned to both regional and global capability priorities. This role ensures strong operating unit alignment, governance, and execution of measurable learning programs across a diverse set of business functions
The role serves as a regional learning partner across multiple functions (e.g., Sales, Field, Operations, Service, Frontline Leadership) while also owning and driving global learning programs and cross-functional capability initiatives .
A critical component of this role is acting as a trusted consultant, strategic operator, and integrator —leading cross-functional resources (SMEs, instructional design, delivery teams) and ensuring alignment between global strategy and regional execution.
1. Strategic Learning Partnership (Americas)
2. Global Program Ownership
Lead the end-to-end lifecycle of global learning programs , including design, implementation, and scale across regions.
Build and manage a portfolio of cross-functional learning initiatives (e.g., leadership, safety, technical , commercial capabilities).
3. Learning Design & Delivery Execution
Execute a blended portfolio of learning solutions, including digital pathways, instructor-led training, coaching, and on-the-job support .
Ensure solutions are designed for multi- persona audiences (e.g., field technicians, sales, supervisors). There will be an initial focus on supporting our sales personas in the region, but with time other personas will be relevant as well.
4. Governance & Cross-Functional Integration
Govern learning priorities across operating units, ensuring consistent standards, prioritization, and execution discipline .
Lead and coordinate cross-functional teams including HR, product, operations, and external partners.
5. Measurement & Business Impact
Define and track learning performance metrics , including adoption, engagement, and business impact indicators.
6. Innovation & Continuous Improvement
What You Will Need to Be Successful
Role Positioning (What Makes This Role Distinct)
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
