Reports To: Executive Leadership / Chief Executive Officer Position SummaryThe Operations Manager is responsible for overseeing the day-to-day operations of both the company's retail and manufacturing divisions. This role ensures operational excellence, drives efficiency, maintains compliance, improves profitability, and develops high-performing teams. The Operations Manager works cross-functionally with department leaders to ensure products are manufactured efficiently, inventory is accurately managed, retail stores operate at peak performance, and company goals are consistently achieved.
ResponsibilitiesOperational Leadership
- Oversee daily operations across manufacturing and retail locations.
- Develop and implement operational strategies that improve efficiency, quality, and profitability.
- Monitor key performance indicators (KPIs) and implement action plans to achieve company objectives.
- Standardize operating procedures across all departments.
- Identify operational risks and implement solutions proactively.
- Lead continuous improvement initiatives throughout the organization.
Manufacturing Operations
- Oversee production scheduling and workflow to maximize efficiency.
- Ensure production goals are achieved while maintaining quality standards.
- Monitor inventory levels for raw materials, work-in-progress, and finished goods.
- Improve manufacturing processes to reduce waste and increase productivity.
- Ensure equipment is maintained and operating efficiently.
- Coordinate with procurement to maintain adequate inventory levels.
Retail Operations
- Supervise daily operations across all retail locations.
- Ensure exceptional customer service standards are maintained.
- Monitor sales performance, labor costs, inventory, and profitability.
- Analyze sales trends and develop strategies to increase revenue.
- Ensure merchandising, product presentation, and store appearance meet company standards.
- Conduct regular store visits and operational audits.
Financial Management
- Assist in preparing and managing operational budgets.
- Monitor expenses and identify cost-saving opportunities.
- Analyze profit and loss statements (P&L) for retail and manufacturing operations.
- Improve operational efficiency while maintaining quality standards.
- Support forecasting, inventory planning, and financial reporting.
Inventory & Supply Chain
- Oversee inventory management across manufacturing and retail locations.
- Ensure inventory accuracy through regular audits and cycle counts.
- Coordinate purchasing and vendor relationships.
- Maintain efficient inventory turnover while minimizing shortages and excess inventory.
- Improve supply chain processes to support business growth.
Leadership & Team Development
- Recruit, train, coach, and develop managers and employees.
- Conduct performance evaluations and provide ongoing coaching.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Ensure staffing levels support operational needs.
- Address employee performance issues in partnership with Human Resources.
Compliance & Safety
- Ensure compliance with all federal, state, and local regulations.
- Maintain company policies and standard operating procedures.
- Promote workplace safety and enforce safety standards.
- Ensure operational compliance with industry-specific regulations.
- Prepare for and participate in regulatory inspections and audits.
Cross-Functional Collaboration
- Partner with Finance, Human Resources, Sales, Marketing, and Executive Leadership.
- Support new initiatives, product launches, and expansion efforts.
- Participate in strategic planning and organizational growth initiatives.
- Communicate operational performance and recommendations to executive leadership.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Manufacturing, or a related field preferred.
- 5+ years of operations management experience overseeing retail, manufacturing, or multi-site operations.
- Strong financial acumen with experience managing budgets and P&L.
- Proven ability to improve operational efficiency and profitability.
- Experience leading cross-functional teams in a fast-paced environment.
- Strong leadership, organizational, and decision-making skills.
- Excellent communication and interpersonal skills.
- Proficiency with Microsoft Office and operational management software.
- Experience with ERP, inventory management, and reporting systems preferred.
Core Competencies
- Operational Leadership
- Strategic Planning
- Financial Management
- Retail Operations
- Manufacturing Operations
- Inventory Management
- Process Improvement
- Team Leadership
- Performance Management
- Project Management
- Problem Solving
- Customer Service Excellence
- Compliance Management
- Change Management
- Continuous Improvement
Physical Requirements
- Ability to travel between retail and manufacturing locations as needed.
- Ability to stand, walk, and inspect facilities for extended periods.
- Occasionally lift up to 25 pounds.
- Ability to work flexible hours when business needs require.
Success Measures
- Operational KPIs consistently meet or exceed company goals.
- Retail sales and manufacturing productivity improve year over year.
- Inventory accuracy remains above established company targets.
- Labor costs remain within budget.
- Compliance audits are successfully completed.
- Employee engagement and retention improve.
- Company profitability increases through operational excellence and continuous process improvement.
Work Location: In person
