1. General Description
The Shelter Monitor utilizes Housing First and Trauma Informed Care best practices while implementing agency policies and procedures to provide agency clients with a clean, safe and nurturing environment.
2. Responsibilities
- Greet clients and conduct security checks of clients’ personal items as they enter the agency
- Greet and provide assistance to visitors and donors
- Ensure the safety of all on site individuals by following agency emergency policies and procedures
- Systematically communicate concerns and status updates with shift supervisor
- Manage conflicts and crisis effectively according to agency policies
- Support and assist in preparing clients, meeting space and child care for client workshops and seminars
- Attend scheduled team meetings and all-staff meetings
- Mandatory reporter for child abuse and neglect
Shelter Monitor Duties:
- Monitor the first floor and Lobby area
- Conduct routine observation “sweeps” of residential areas
- Clean computer room
- Answer agency phone and keep front desk clean and organized
- Distribute client chore assignments and chore supplies; Insure chores are completed
- Serve dinner and conduct dinner count record
- Store meal leftovers according to agency and Health Dept. policies
- Launder agency towels, bedding and linens
- Conduct bed check
- Restock cafeteria and bathroom supplies
- Prepare and serve breakfast
- Complete day sheet, update accordingly
- Review and prepare daily log notes
Shelter Monitor alternate to conduct observation rounds of the residential floors every 30 minutes. Observation rounds include bed check, insuring client residential areas are clean and safe, stripping the beds and cleaning the residential areas of clients that have exited the shelter program. At each shift change, one member of each consecutive shift will conduct a facility walk through and team update.
3. Qualifications, Skills, & Knowledge
Qualifications
- High School Diploma or Equivalent required; Associates Degree preferred
- 2 years of customer service experience preferred
- Experienced and competent in the use of Microsoft Office Suite, Gmail and basic data entry
Skills & Competencies
- Excellent written and verbal communication skills
- Flexibility, the ability to listen and display compassion and patience
- Leadership skills to include; decisiveness and the ability to work successfully under pressure
- Flexibility to work evenings, overnight and weekend hours
- Ability to conduct physically demanding tasks
4. Occupational Health and Safety
Employees are responsible and accountable for:
- Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
- Active participation in activities associated with the management of workplace health and safety.
- Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace
- Correct utilization of appropriate personal protective equipment
- Be up to date on vaccinations, including Hepatitis A and B and the annual influenza vaccine
6. General Understanding & Equal Opportunity Employer
This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Gateway180 is an equal opportunity employer. Applicants are evaluated on the basis of job qualifications and not race, sex, color, disability, national origin, religion, creed, age, marital status, sexual orientation, citizenship or authorized alien status, or veteran status
Job Types: Full-time, Part-time
Pay: Up to $20.00 per hour
Benefits:
- Employee assistance program
- Flexible schedule
- Professional development assistance
Work Location: In person
