The Museum Guide is responsible for delivering engaging, accurate, and informative guided tours of The Neon Museum, ensuring a high-quality and memorable guest experience. This role also provides guest service to guests not on a tour, while maintaining a welcoming and professional environment.
Key Responsibilities:
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Greet all guests in a courteous, friendly, and professional manner, creating a positive first impression.
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Learn extensive historical information to be used in a guided tour.
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Conduct guided tours that are informative, engaging, and historically accurate, tailored to diverse audiences.
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Provide clear and accurate information regarding the Museum.
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Promote Museum memberships by communicating their value and benefits to visitors.
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Deliver exceptional customer service by assisting guests, answering questions, and providing directions or recommendations as needed.
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Enforce and clearly communicate Museum policies in a patient and professional manner.
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Support special events, tours, and operational activities as assigned.
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Assist with administrative tasks and special projects to support overall Museum operations.
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Follow all safety and security protocols, promptly reporting any concerns related to guests, staff, or the Museum collection.
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Adhere to uniform standards.
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Perform additional duties as assigned.
This position is non-exempt and reports to the Guest Services Supervisor.
The Neon Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Requirements
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Requires experience in customer service or working with the public.
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Requires ability to speak and interact with diverse audiences in a clear and engaging manner.
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Requires ability to learn, retain and share the history and story of the collection and exhibits.
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Requires ability to consistently, tactfully and effectively uphold Museum policies.
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Requires ability to use email and contemporary computer programs and software.
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Requires active listening ability and reading comprehension.
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Requires consistent attendance and punctuality.
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Requires ability to work outdoors in seasonal desert temperatures and indoors in environmentally controlled conditions.
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Requires standing for long periods of time.
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Requires ability to lift 20 pounds.
Working Conditions
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Ability to work outdoors in seasonal desert weather conditions with frequent exposure to bright, flashing lights and illuminated signage as part of the Museum’s Collection.
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Ability to work indoors in a climate-controlled environment and in close proximity to other people, sitting / standing for long periods of time.
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Frequent use of a computer, keyboard, telephone, and headset.
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Ability to occasionally lift 20 pounds.
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Frequent use of a computer, keyboard, telephone and other office equipment, knowledge.
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Occasional standing and walking on uneven surfaces (gravel, pavement, etc.).
Work Schedule
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Part-Time
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Must be able to work varied shifts and extended hours, including evenings, weekends, and holidays.
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Must be able to work minimum of four (4) shifts per week.
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Shifts must include some or all the following: Thursday, Friday, Saturday, Sunday, Monday.
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20-25 hours per week standard.
Compensation
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Hourly pay: $15.45 per hour during the 60-day probation.
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Upon passing probation hourly pay increased to $16.48
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Guides can earn up to $20/hr over time with advanced training, skill development, and tenure.
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Eligible for overtime in accordance with Nevada wage and hour laws
Benefits
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Employer-contributed 403(b) retirement plan for all employees after completing 30-days of continuous employment.
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Paid sick leave for all employees.
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Museum store discount and other discount programs for all employees.
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Counseling and advice benefits for all employees.
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Employee complimentary museum ticket program for friends and family.
