Overview
Nodi Solutions is a growing small business with real-world experience working with government and commercial clients in the areas of the technology, engineering, strategy, and mission challenges. We have worked on more than 40 commercial projects, bringing strategy and problem-solving skills to technical and business challenges. Our government clients include the Department of Homeland Security, the U.S. Department of Veterans Affairs, and the First Responder Network Authority.
We are seeking an experienced EOC Duty Officer to serve as Key Personnel supporting CDC's Division of Emergency Operations — a 24/7/365, no-fail role providing frontline information triage and coordination for CDC's Emergency Operations Center during both steady-state and activated public health emergency response.
Responsibilities
- Complete CDC's comprehensive Duty Officer training program and provide support to the 24/7 Emergency Operations Center (EOC).
- Receive, assess, and report information per existing SOPs; receive and distribute response-related reports to internal and external partners.
- Triage incoming Requests for Information (RFI), Assistance (RFA), and Resources (RFR); coordinate with response task forces and teams to meet support requirements.
- Answer incoming calls within two rings; triage communications from the public health community, the public, CDC staff, and domestic/international government agencies.
- Track and log all incoming calls, faxes, and emails to the EOC mailbox using established logs and the EOC call log system (ECLA); ensure all entries meet quality standards (the 5 Ws: who, what, when, why, where).
- Maintain a shift-change log and lead the combined shift-change brief for the oncoming shift.
- Generate daily, monthly, and annual call reports and weekly call-volume/category summaries; provide quality control of call data.
- Participate in meetings, briefings, working groups, drills, training sessions, and exercise activities; support Continuity of Operations Plan (COOP) activities.
- Update emergency notification contact lists and call-triage protocols as directed.
- Assist action officers with follow-up on critical EOC actions during activations; support Incident Management Structure (IMS) response functions (task tracking, information triage, staff rhythm, meeting management).
- Provide support during national or localized emergencies, including extended-hours availability as required.
Required Qualifications
- U.S. Citizenship with ability to pass a government background check
- BA/BS in Public Health or a related field, with 2+ years of relevant experience — or equivalent of 5+ years of work experience, with demonstrated experience in an Emergency Operations Center environment.
- Advanced verbal and written communication skills; ability to communicate effectively at all briefings to support operational strategy.
- Strong interpersonal skills across phone, email, and in-person interactions with internal and external stakeholders, including senior officials.
- Strong attention to detail and proofreading skills; demonstrated ability to identify gaps in existing resources.
- Ability to multitask and maintain composure in high-tempo, emergency-response conditions.
- Flexibility and a strong sense of urgency; ability to work extended/non-standard hours, including shift rotations, during activations.
- Demonstrated leadership, coaching, problem-solving, and customer-service orientation.
- Ability to obtain and maintain the background investigation/position sensitivity clearance required for this role.
- Eligible for on-site CDC facility access (100% in-person position; telework only with prior COR/technical monitor approval).
Desired Qualifications
- Prior public health emergency response experience (e.g., FEMA, HHS/ASPR, state/local EOC, or comparable all-hazards environment).
- Working knowledge of the Incident Command System (ICS)/Incident Management System (IMS) and NIMS.
- Direct experience with EOC call-triage systems or comparable case-management/logging platforms.
- Experience training or mentoring junior staff on call-triage or SOP adherence.
- Prior experience supporting Continuity of Operations Plan (COOP) activities.
- Familiarity with CDC-specific systems, culture, or prior CDC contract experience.
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you a U.S. citizen?
- Are you willing to have a government background check conducted?
Experience:
- professional: 2 years (Preferred)
Ability to Commute:
- Atlanta, GA 30329 (Required)
Work Location: In person
