What You'll Be Doing
Now Hiring: Family & Children Medicaid Eligibility Team Lead (FCMA)
Location: WakeMed Raleigh – 3000 New Bern Avenue, Raleigh, NC
Schedule: Hybrid
Are you a detail‑driven problem solver who thrives in a leadership role?
Join our Wake County Social Services team at WakeMed as the Family & Children Medicaid Eligibility Team Lead (FCMA) and help ensure families in our community receive the support they depend on.
What You’ll Do:
- Provide day‑to‑day supervisory coverage and guidance for a team of case managers and administrative staff
- Support management with operational needs and collaborate closely with WakeMed partners
- Conduct quality audits for Family & Children Medicaid categories
- Train and coach new and seasoned staff through group sessions and one‑on‑one instruction
- Assign and schedule work to maintain seamless operations
- Conduct local hearings for Family & Children Medicaid appeals
- Pull, evaluate, and communicate results from daily and monthly reports
- Monitor OnBase and provide technical support as needed
- Assist supervisors and contribute to policy alignment and compliance efforts
- Maintain vacant caseloads until positions are filled
What Sets You Up for Success:
You’ll excel in this role if you can work independently with minimal oversight, build strong working relationships with WakeMed personnel, and confidently guide others through changing processes, systems, and regulations.
Requirements:
- Ability to obtain an annual flu vaccine and maintain required immunizations (unless exempt)
- Current CPR certification, or ability to obtain and maintain it
- Completion of required hospital learning modules annually
This is a dynamic opportunity to lead, support, and make a meaningful impact in the community. If you're ready to bring your expertise, leadership, and passion for service to Wake County Social Services and WakeMed, we’d love to hear from you.
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
Associate's degree in Human Services or a related field
Two years of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Two (2) years or more experience working with NCFAST
Two (2) years or more recent experience as a case manager in Family & Children's Medicaid
Social Services experience as a Team Lead, Trainer or mentor
How Will We Know You're 'The One'?
Strong policy knowledge in Family and Children's Medicaid
Ability to lead teams that must meet deadlines to assist patients applying for Medicaid at WakeMed Health & Hospitals
Ability to maintain partnership with WakeMed
Strong leadership skills
Strong knowledge of NCFAST
About This Position
Location: Wake Medical Center7 Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon. - Fri. 8:00 am - 4:30 pm
Hiring Range: 26.16 - 31.99
Market Range: 26.16 - 37.81
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 6/10/2026
