Job Title: Level One Help Desk IT Technician
Location: Beaufort, SC (Hybrid: Remote and On-Site)
Salary: Starting at $50,000 per year
Job Type: Direct Hire
Job Description:
We are seeking a motivated Level One Help Desk IT Technician with a background in Managed Service Providers (MSP) to join our team. The ideal candidate will reside within a 15-30 mile radius of Beaufort, SC, and be ready to provide exceptional technical support to our clients both remotely and during on-site visits as needed.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve customer inquiries via phone, email, or remote access.
- Perform on-site visits to clients for hands-on support when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Collaborate with higher-level IT staff for escalated issues and continuous improvement.
Qualifications:
- Previous experience in an IT support role, preferably within an MSP environment.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent problem-solving skills and the ability to communicate effectively with clients.
- Ability to work independently and manage time effectively in a hybrid work setting.
If you are passionate about technology and providing outstanding customer service, we invite you to apply and join our dedicated team!
Pay: From $50,000.00 per year
Ability to Commute:
- Beaufort, SC 29902 (Required)
Work Location: Hybrid remote in Beaufort, SC 29902
