Stay Connected is currently hiring a Customer Support Associate to join our growing retail team in Birmingham, AL. This full-time position is ideal for individuals who enjoy working with people, solving problems, and creating a positive customer experience in a fast-paced retail environment.
As a Customer Support Associate, you will work directly with customers in-store, assisting them with products, answering questions, and ensuring they have a smooth and positive experience. Our team provides paid training, ongoing mentorship, and the opportunity to earn uncapped commissions based on performance.
This role is perfect for someone who is outgoing, customer-focused, and eager to grow professionally in retail customer service and sales.
What You’ll Do
In this role, you will represent Stay Connected inside a retail location and help customers with their questions and service needs. Day-to-day responsibilities include:
- Greeting and assisting customers inside the retail location representing and promoting AT&T products and services.
- Providing customer support and product information for services and promotions
- Answering questions, troubleshooting concerns, and helping customers find the best solutions
- Learning product knowledge, service plans, and current offers through hands-on training
- Demonstrating products and explaining benefits to customers
- Building strong customer relationships through friendly and professional communication
- Supporting the team with customer engagement, service enrollment, and account assistance
- Maintaining a clean, organized, and professional retail environment
- Collaborating with team members and managers to meet customer service and performance goals
What We’re Looking For
We’re looking for someone who enjoys interacting with people and thrives in a customer-facing environment.
Preferred qualities include:
- Strong communication and interpersonal skills
- Comfortable speaking with and assisting customers in a retail setting
- Positive attitude and team-oriented mindset
- Ability to learn sales techniques, customer service strategies, and product knowledge
- Reliable, punctual, and professional
- Ability to stand and work on your feet for the duration of retail shifts
- Must be 18 years or older
- Ability to work retail hours including weekends
- Previous experience in customer service, retail, hospitality, or sales is a plus but not required
Compensation & Perks
- Base weekly pay between $600 – $800
- Uncapped commissions based on personal performance
- Paid training program to learn products, services, and customer engagement techniques
- Weekly pay schedule
- Opportunities for advancement into leadership and management roles
- Hands-on mentorship and professional development
Why Join Stay Connected?
At Stay Connected, we focus on creating a supportive environment where team members can grow their careers while delivering excellent service to customers. Our team values training, teamwork, and performance-based growth, giving motivated individuals the opportunity to increase their earnings and develop valuable professional skills.
Pay: $600.00 - $800.00 per week
Benefits:
- Flexible schedule
- Health insurance
Work Location: In person
