Why You'll Love This Job
European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Center Manager with a passion for sales, team building and training to oversee operations and drive performance in our Macedonia Commons center.
** Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends **
If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to lead a top performing team in the European Wax Center family, then this is the place for you!
As Center Manager, you will be accountable for all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.
Job Responsibilities
- Drive this top performing location to break national company records
- Demonstrate uncompromising service standards
- Infuse the team with a passion for creating outstanding customer experiences
- Recruit, train retain front desk sales associates and estheticians
- Foster a positive work environment that encourages ideas and innovative problem solving
- Set associate goals focusing on sales growth and profitability
- Coach performance through available metrics and encourage associate's professional growth through achievement and accountability
- Implement and execute systems/process consistent with a high performing franchise
- Create visual tracking and analytical reports using Excel, Word and Power Point
- 80% of time is customer facing, however you will also be responsible for administrative tasks including, but not limited to payroll, scheduling, inventory and reporting
- Organize outreach and marketing events
Required Skills
- A passion for people and sales!
- Prior experience leading a high performance sales team in a retail or spa environment
- Demonstrated success as an effective trainer and motivator to create a winning team
- Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented
- Exceptional customer service and social skills including ability to communicate effectively in all situations including guest relations, conflict resolution, individual coaching and group presentations
- Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary
- Ability to work flexible schedule including days/evening/weekends
- Bachelors degree preferred
- Previous EWC, Massage Envy and/or Zenoti experience a plus
Pay: $49,494.54 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
