Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Employee Navigator Team Lead to join our growing team!
The Team Lead is responsible for overseeing the successful delivery, quality, and performance of a defined book of business supported through the Employee Navigator benefits administration system. This role leads a cross-functional pod aligned to specific B&B offices and their clients, ensuring seamless implementation, renewal, and ongoing service delivery.
The Team Lead serves as both a people leader and a hands-on subject matter expert, responsible for coaching and developing team members while maintaining the ability to directly support project execution, service needs, and escalations. This role owns overall pod performance, ensuring deadlines are met, deliverables are accurate, and client expectations are consistently exceeded.
Pod Leadership & Delivery Oversight
Own the end-to-end delivery and performance of the pod, including implementations, renewals, and ongoing service work.
Use data-driven insights to identify trends, risks, and areas for improvement, driving accountability and operational efficiency across the team.
Coaching, Mentorship & Team Development
Client & Office Relationship Management
Partner with offices to understand client needs, risks, and priorities, proactively addressing potential challenges.
Escalation & Issue Resolution
Operational Excellence & Process Improvement
Hands-On Support & Subject Matter Expertise
Assign and manage team workloads.
Essential Duties for the Role
Applicable Software Tools
Utilizes CRM, ticketing, and project management systems to manage workload, track progress, and ensure visibility.
Clients / Client Projects
Skills & Experience to Be Successful:
Pay Range
75,000.00 - 95,000.00 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
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Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
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Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
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Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
