Are you fluent in Korean and a compassionate, detail-oriented professional with a passion for helping others? Join our team as a Patient Engagement Representative and play a vital role in connecting patients with the care they need.
About the Role
As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.
Key Responsibilities
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Conduct outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
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Communicate clearly and empathetically with patients.
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Accurately document all interactions in internal systems.
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Follow scheduling protocols and call scripts while maintaining a courteous tone.
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Address patient questions and concerns; escalate complex issues as needed.
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Verify patient demographics and update records accordingly.
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Ensure compliance with HIPAA and organizational privacy policies.
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Participate in ongoing training and support outreach campaigns as assigned.
What We’re Looking For
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Strong verbal and written communication skills.
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Customer-service focused, with a patient-first mindset.
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Proven ability to handle a high volume of calls with professionalism and accuracy.
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Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
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Adaptable, self-motivated, and a collaborative team player.
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Prior experience in healthcare scheduling or a call center environment preferred.
Qualifications
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High school diploma or equivalent required.
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Minimum 2 years of experience in healthcare customer service.
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Familiarity with HIPAA guidelines and patient privacy standards.
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Bilingual in Korean/English is required
Why Join Us?
We’re committed to improving the patient experience and access to care. As part of our team, you’ll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.
Apply Today!
