Schedule: Full-time | Monday–Friday, 10:00 AM–7:00 PM
Salary: $37,440 / year
About the Role
LandAirSea Systems is seeking a customer-focused, professional, and friendly individual to join our Support Team in Crystal Lake, IL. In this role, you’ll be the primary point of contact for our customers—answering calls, assisting with account setups, troubleshooting device connectivity, and delivering the kind of service that builds trust and long-term satisfaction.
Do you have a background in customer service and love helping people? If you’ve worked as a server, front desk rep, or call center agent and want to bring your communication skills into a stable Monday–Friday office environment, this is the perfect next step. Join a company with 30+ years in the GPS industry and become part of a team that values excellent service.
What You’ll Do
- Handle 40+ inbound calls per day, delivering friendly, professional support.
- Respond to 30+ emails and SMS conversations assisting customers with hardware, software, and account inquiries.
- Guide users through mobile app setups, basic technical troubleshooting, account navigation, and subscription renewals.
- Document all customer interactions accurately in Salesforce.
- Recommend additional products or service upgrades when appropriate to better meet customer needs.
- Work collaboratively with a fast-paced team that values clear communication and customer success.
What We’re Looking For
- 2+ years of customer service, call center, or hospitality experience.
- Excellent verbal and written communication skills with a positive, energetic phone presence.
- Ability to stay patient and calm while assisting customers with basic technical troubleshooting.
- Comfortable working across multiple monitors, software tools, and smartphone apps (iOS/Android).
- Prior experience with Salesforce or similar CRM software is a strong plus.
- Bilingual (English/Spanish) fluency is a plus.
Why You’ll Love It Here
- Consistent Monday–Friday, 10:00 AM–7:00 PM schedule.
- Health, Dental, Vision & Life Insurance.
- 401(k)
- Paid time off (PTO).
- Career path opportunities into Account Management or Sales.
LandAirSea Systems is an equal opportunity employer. We welcome applicants from all backgrounds who are excited to grow with us.
Pay: From $37,440.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
