Retail Store Team Lead
Job Summary
The Retail Store Team Lead is responsible for supporting the daily operations of the store by leading team members, delivering outstanding customer service, and ensuring operational excellence. This role serves as a leader on the sales floor, motivating employees, maintaining store standards, and helping achieve sales and performance goals. The Team Lead acts as a key point of contact during shifts and supports the Store Manager in creating a positive and productive work environment.
Key Responsibilities
- Lead and motivate team members to provide exceptional customer service.
- Supervise daily store operations and ensure smooth workflow during assigned shifts.
- Coach, mentor, and provide ongoing feedback to associates to improve performance.
- Assist with onboarding and training new employees.
- Monitor sales performance and encourage achievement of individual and team goals.
- Resolve customer concerns professionally and efficiently.
- Ensure merchandising, pricing, and promotional displays meet company standards.
- Maintain a clean, organized, and safe shopping environment.
- Assist with inventory management, including receiving shipments, stocking merchandise, cycle counts, and loss prevention.
- Open and close the store following company policies and cash-handling procedures.
- Support scheduling and task delegation to maximize productivity.
- Ensure compliance with company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or equivalent required.
- Previous retail experience required; leadership or supervisory experience preferred.
- Strong customer service and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to lead by example and motivate a team.
- Basic computer and point-of-sale (POS) system knowledge.
- Ability to multitask in a fast-paced retail environment.
- Flexible availability, including evenings, weekends, and holidays.
Physical Requirements
- Ability to stand and walk for extended periods.
- Frequently lift and carry up to 40 pounds.
- Bend, stoop, reach, and climb ladders as needed.
- Perform repetitive movements associated with stocking and merchandising.
Key Competencies
- Leadership
- Customer Focus
- Team Development
- Communication
- Time Management
- Conflict Resolution
- Attention to Detail
- Adaptability
- Accountability
- Sales and Results Orientation
Success in This Role
A successful Team Lead consistently demonstrates strong leadership, creates a positive shopping experience, supports team development, maintains operational standards, and helps drive sales while fostering a collaborative and customer-focused culture.
Pay: $15.00 - $18.00 per hour
Work Location: In person
