Job Summary
The Assistant General Manager partners with the General Manager to oversee all aspects of hotel operations, including guest service, team development, financial performance, brand compliance, and property standards. This role serves as the acting General Manager when needed and provides leadership across all hotel departments.
Roles & Responsibilities:
Lead Daily Hotel Operations
- Support the General Manager in overseeing day-to-day hotel operations.
- Serve as Manager on Duty (MOD) as assigned.
- Ensure all departments operate efficiently while maintaining company and brand standards.
- Conduct property inspections to ensure cleanliness, safety, and operational excellence.
- Foster a positive, guest-focused culture throughout the hotel.
Deliver Outstanding Guest Service
- Create memorable guest experiences and exceed brand expectations.
- Respond to and resolve guest concerns professionally and promptly.
- Monitor guest satisfaction scores and implement service improvement strategies.
- Coach team members on service excellence and guest recovery techniques.
Manage and Develop Team Members
- Assist with recruiting, onboarding, and training associates.
- Coach and develop department leaders and team members.
- Conduct performance discussions and support associate growth.
- Promote a culture of accountability, teamwork, and recognition.
Drive Financial Results
- Help achieve revenue and profitability goals.
- Monitor labor productivity and operating expenses.
- Review key hotel performance metrics including occupancy, ADR, and RevPAR.
- Identify opportunities to increase revenue while controlling costs
Ensure Brand & Safety Compliance
- Maintain compliance with brand standards and operational procedures.
- Support quality assurance inspections and audits.
- Ensure OSHA and hotel safety guidelines are followed.
- Promote a safe and secure environment for guests and associates.
QualificationsRequired
- 2–3 years of hotel management or supervisory experience.
- Strong understanding of hotel operations.
- Excellent leadership, communication, and organizational skills.
- Proven guest service and problem-solving abilities.
- Ability to multitask in a fast-paced hospitality environment.
- Proficiency with Microsoft Office applications.
- Experience with hotel property management systems preferred.
Preferred
- Experience with Marriott, Hilton, or IHG brands.
- Knowledge of QUORE or similar hotel management systems.
- Previous Front Office, Rooms Division, or Operations Management experience.
- Hospitality-related degree preferred.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
