Position Title: Shift Leader
Franchise Organization/Location: 900 North Dixie Hwy. Elizabethtown, KY
Reports To: Restaurant Manager
Overview:
Shift Leaders are generally responsible for
coaching Dunkin’ Restaurant Team Members throughout their shift to execute
operational Brand standards and deliver great guest service. They set goals,
provide job assignments, and motivate others by providing timely feedback.
Responsibilities Include:
Perform all responsibilities of restaurant team
members
Support the Restaurant Manager in meeting
operational goals and execution
Ensure Brand standards are met throughout shift
including preparation of food and beverages
Communicate shift priorities, goals and results
to restaurant team members
Complete shift deployment plans for shifts to
ensure positions are adequately supported
Coach restaurant team members as needed
throughout a shift providing timely, constructive and clear feedback
Delegate tasks and responsibilities
effectively, ensuring smooth workflow and efficient use of resources.
Support the training of restaurant team members
as needed
Perform oversight of franchisee safety,
security and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader
to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coach
restaurant team members to do the same
Handle customer complaints, conflicts, and
emergencies, make quick decisions to resolve issues and maintain a positive
reputation for the restaurant.
Manage cash over/short during shift and ensures
restaurant team members are following cash franchisee management policies
Monitor employee attendance, punctuality, and
adherence to company policies.
Education/Experience:
Basic computer skills
Fluent in spoken and written English or the
local language in which you serve.
Previous leadership experience in retail,
restaurant or hospitality preferred.
Key Competencies
Works well with others in a fast-paced team
environment
On time, demonstrates honesty and a positive
attitude
Willingness to learn and adapt to change
Guest focused
Ability
to assist with training
Motivating others
Physical Demands/Working Conditions:
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting objects, ice, products, boxes up to 50lbs (if applicable)
Wearing a headset
Working in a small space
We’ll let you in on a little secret... while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?
Here’s what’s in it for you:
To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks:
- Hours that work for you
- Career development and growth
- Competitive Pay
- Healthcare*
- Eligibility requirements
Pay: $10.00 - $11.00 / hour
Pay:
Benefits:
-
Flexible schedule
-
Employee discount
-
Paid training
Job Type: fulltime, parttime
Schedule:
-
8 hour shift
-
Monday to Friday
-
On call
-
Weekend availability
-
Day shift
Education: High school degree
Work location: On-site
