Account Manager
Main Objective: Manage the promotional product sales cycle for existing clients and create organic growth with existing contacts to maximize sales.
General Duties & Responsibilities:
- Manage existing client accounts and increase sales and gross profit margins in cooperation with our Sales and Leadership Teams by:
- Building and maintaining positive relationships with clients
- Proactively identifying opportunities for sales and fostering communication
- Presenting creative product + service solutions
- Presenting cross-sell and up-sell ideas to clients
- Dealing with objections and assisting in closing sales
- Managing the sales order writing and client confirmation process
- Following up with clients, post-delivery
- Providing best-in-class customer service
- Accountable for client satisfaction and for providing outstanding service
- Manage daily CRM activities, keeping notes and processes 100% up to date
- Manage follow-ups and activities to meet client needs and imposed deadlines
- Develop product proposals and PowerPoint deck presentations for sales support and proactive outreach
- Support workload and throughput of overall Account Manager team
- Sourcing and quoting apparel and hard goods in the ASI industry
- Responsible for keeping delivery commitments in a timely manner and for resolving issues
- promptly
- Support in expanding sales with existing clients by introducing additional solutions and services
- Meet or exceed established sales and gross profit margin goals
- Contribute to market strategy by monitoring new products and client projects
- Train and support other team members, with potential to lead other account managers
- Setup, plan and merchandise Company and Pop-up store programs for clients
- Provide program reporting and recommendations, as necessary
- Manage current client inventory programs for enterprise-level clients
New Client Development
- Develop and maintain new client relationships
- Develop relationships in specific industry categories
- Create 2 spec samples per week
- Create 5 virtual samples per week
- Work with Preferred Suppliers to create marketing collateral for specific industries
Qualifications:
- Ability to effectively communicate and build and maintain relationships with clients at the executive level and the junior management level
- Displays ownership and accountability across managed projects
- Outstanding written and oral presentation and communication skills
- Detail-oriented with an eye for accuracy
- Ability to multi-task and work quickly under pressure
- Excellent organizational and time management skills
- Ability to identify organizational issues and set priorities
- High-level of responsiveness to customer needs to meet critical deadlines
- Strong sense of urgency
- Caring, ability and willingness to consistently go above-and-beyond to exceed client expectations
- Strong belief in a systematic and structured approach to selling that includes the use of CRM technology to manage your daily routine and be proactive
- Tech savvy with Microsoft Outlook, Word, Excel, PowerPoint and Photoshop
- Ability to learn and embrace new technology
- A self-motivated, friendly, positive and energetic candidate will be successful in this role
- Team player who works well with others
- Experience in the ASI / PPAI industry is highly desired
- Bachelor's degree in business, marketing, or a related field is preferred
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Waukesha, WI 53186
