About us
Ali'i Resorts is a small, locally-owned and operated business in Kihei, HI. We are professional, agile, innovative and our goal is to provide our guests with a memorable vacation experience.
Our work environment includes:
- Modern office setting
- Growth opportunities
Reservations Agent -Must currently live on Maui and must have a valid driver's license (REQUIRED). Please do not apply if you do not have these requirements.
Duties:
- Assist inquiring guests in booking their Maui accommodation based on their requests and needs
- Greet and welcome guests in a friendly and professional manner at their
accommodation
- Answer phone calls and respond to guest inquiries through phone, text, chat and email
- Provide information about property facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records of guest transactions
Requirements:
- Previous experience in customer service and/or hospitality is a plus
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Professional appearance and demeanor
- Must be able to work on BOTH Saturdays AND Sundays and Holidays
Flexible schedule (Set days off are not guaranteed and will change on a weekly basis depending on the need for staffing on any given day)
Shift is currently 9:30 am - 6 pm (will change to 10:30 am - 7 pm in the high season: November - April with possibility to stay at 10:30 am - 7 pm depending on the need)
$2000 Signing Bonus after 6 months of employment
Starting pay: $21.00 per hour
After 90 days of employment: Pay can increase to $22.00 per hour (dependent on performance)
After 1 year of employment: Pay can increase to $23.00 per hour (dependent on performance)
We offer opportunities for career growth and a positive work environment. If you are a friendly and customer-oriented individual with a passion for providing exceptional service, we would love to hear from you.
To apply, please submit your resume along with a cover letter detailing your relevant experience.
Requirements:
1) Must currently live on Maui (please do not apply if you do not reside on Maui)
2) Valid driver's license and own personal vehicle
3) Full-time position only (40 hours per week). No part-time or casual positions available.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Do you currently live on Maui? REQUIRED
- Do you have a valid driver's license? REQUIRED
- Do you have your own personal and reliable vehicle? The use of your personal vehicle may be required on busy days.
- Are you available to work on weekends (Saturday and Sunday) and Holidays? REQUIRED
Work Location: In person
