Description:
The Field Operations Specialist is a versatile professional responsible for comprehensively understanding and executing existing company processes. This role is primarily focused on training, job performance, and adaptability, with a key emphasis on supporting sales-related activities, providing service advice, and seamlessly stepping into various roles when necessary. The specialist’s expectation is to increase or maintain the gross profit of a location.
This role will require heavy travel throughout the region and around 10% overnight travel.
Key Responsibilities:
Process Training and Execution:
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Thoroughly understand and master existing company processes related to sales, service, and operations.
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Train team members on established processes to ensure consistent and high-quality execution.
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Monitor and assess job performance, providing constructive feedback and support for improvement.
Float Role:
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Act as a floater, ready to step into the positions of Service Advisor, Service Manager, or General Manager during periods of underperformance or the absence
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Ensure a smooth transition and maintain operational excellence during periods of absence of higher-ranking team members.
Remote Work - Sales:
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Engage in remote sales activities, leveraging technology and communication tools.
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Provide support and guidance to remote sales teams, ensuring alignment with company goals and maintaining customer satisfaction.
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Collaborate with on-site teams to address customer concerns and maintain service quality standards.
Performance Improvement:
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Identify underperforming areas and collaborate with team members to implement improvements.
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Contribute to the development of strategies to increase or maintain gross profit, depending on the specific situation.
Requirements:
Qualifications:
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Proven experience in sales, remote work, and field operations.
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Excellent understanding of company processes and a track record of successful process execution.
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Strong interpersonal and communication skills.
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Ability to adapt to changing roles and responsibilities.
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Proficiency in remote work tools and technologies.
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Problem-solving mindset and ability to troubleshoot issues remotely.
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Proactive and self-motivated with a focus on achieving and exceeding performance expectations.
Attributes:
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Adaptability to different roles and responsibilities.
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Results-driven with a focus on maintaining or increasing gross profit.
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Strong leadership skills for floating roles.
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Collaborative and team-oriented.
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Strong commitment to process adherence and improvement.
