The Opportunity: The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Tennessee River Area. This includes acting as a CRM (Salesforce.com) superuser, supporting the Sales team with onboarding new customers, and supporting the administrative tasks associated with new/existing customers.
The Sales Support Analyst will act as the liaison with Sales, Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value-added services to drive profitable sales growth.
How you will impact WestRock:
Business Excellence.
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Drive commercial excellence for Area focusing on strategic initiatives related to volume growth, margin enhancement, and profitability.
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Support and optimize the efforts of the Sales Team to aggressively drive new business.
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Assist in the onboarding of new business opportunities to successfully integrate them into the Tennessee River Area to ensure a high level of customer satisfaction.
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Support the sales team with establishing credit, approved terms, warehouse agreements, contract forms, aged inventory, and market pricing changes.
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Support sales team with pipeline accuracy, customer presentations, sustainability requests, and other administrative request as needed.
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Develop working relationships with multiple facilities/departments to create opportunities for additional revenue streams across the enterprise capabilities.
People and Culture
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Bring Commercial Excellence best practices to our sales methodology.
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Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy.
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Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.
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Technical Skills:
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Salesforce.com (advanced proficiency preferred)
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Microsoft Office Suite advanced skills
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Experience with reporting/BI tools (QlikView, QlikCloud, Kiwi, or similar
What you need to succeed:
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Bachelor’s degree
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5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
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5+ years of related experience in Customer Service and/or Customer Support functions
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Ability to drive results influencing others within different functions.
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Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
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Demonstrated sales competence and financial acumen.
What We offer:
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Competitive salary and performance-based bonuses
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Comprehensive health, dental, and vision insurance
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Retirement savings plan with company match
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Professional development opportunities
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Generous paid time off and holidays
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Employee wellness programs
