Role Summary
The Sales Account Representative primarily supports the retention and growth of existing customer relationships by maintaining consistent communication, ensuring a high level of service, and coordinating closely with operations to deliver on customer expectations. This role focuses on building strong, day-to-day relationships with assigned accounts, supporting ongoing work, and identifying incremental growth opportunities within those accounts.
Key Responsibilities
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Support management of assigned accounts to ensure customer satisfaction and consistent service delivery
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Maintain regular communication with customers to understand needs and identify opportunities
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Assist in building relationships with key contacts within customer organizations
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Serve as a point of contact for day-to-day customer requests and coordination
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Assist in identifying and developing opportunities within existing accounts
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Support operations and sales departments in pursuing new business opportunities
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Work closely with Operations to ensure alignment on customer expectations and job execution
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Support scheduling, job follow-up, and issue resolution as needed
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Help ensure a smooth handoff between sales and operations teams
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Monitor basic sales metrics and support reporting efforts
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Assist in tracking customer activity, job performance, and revenue opportunities
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Identify trends and provide input on potential areas for growth
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Develop understanding of all Flowpoint’s services
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Build knowledge of customer operations and expectations
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Participate in customer meetings, ride-alongs, and field exposure to gain experience
Qualifications
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0–2 years of experience in sales, customer service, or related field (oil & gas preferred but not required)
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Strong communication and interpersonal skills
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Ability to build relationships and work collaboratively across teams
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Highly organized with attention to detail and follow-through
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Basic proficiency in Microsoft Office (Excel, Word, Outlook)
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Willingness to learn CRM systems and sales tracking tools
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Valid driver’s license and ability to travel
Work Environment
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Combination of office and field environment
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Regular travel to customer locations and job sites
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Exposure to oil & gas field conditions; PPE required when on-site
