Restaurant Manager
We are looking for hospitality-minded individuals who drive great guest experiences. Our management team works together, bringing varying skills, backgrounds, and perspectives to our venues. We deeply appreciate hospitality and restaurant experience. We teach, train, and develop employees, emphasizing ambition, problem-solving, and communication. Our team members are honest, positive, and excellent communicators.
Scope & General Purpose
Support all facets of daily operations while creating great guest experiences, leading and coaching staff, overseeing beverage menus, and upholding all procedures related to music, entertainment, and nightlife.
- Reports to: General Manager
- Schedule: Full-time, 5 days per week, including nights & weekends
Essential Duties & Responsibilities
- Coordinate daily Front of the House (FOH) and Back of the House (BOH) restaurant operations, including the Supper Club, providing leadership and supervision to all team members.
- Support the recruitment and hiring of FOH employees, seeking personable, talented individuals who will add to our brand and culture.
- Train new and current employees on steps of service and best guest relations practices, taking special interest in detail-oriented work that creates great guest experiences.
- During service, ensure all FOH staff are delivering superior service. Be present at the front door and tableside, and communicate efficiently with BOH team members.
- Respond efficiently and accurately to guest feedback and complaints, both in person and digitally.
- Regularly review the restaurant's product (food, beverage, service, facility) and seek to innovate, improve, and maximize consistency.
- Follow all HR best practices connected to hiring, training, development, discipline, and termination.
- Impact staff performance by offering coaching and feedback to improve productivity and support professional growth.
- Contribute to the monthly inventory of all goods, kitchen utensils, and cleaning products, ordering supplies smartly when necessary.
- Ensure compliance with all health, sanitation, and safety regulations on a daily, weekly, and annual basis.
- Represent the restaurant in the local community through guest relationships, restaurant events, and promotional opportunities.
- Handle other responsibilities and duties as assigned.
Requirements
- Proven work experience in hospitality and/or restaurant management.
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform guests and service staff.
- Prior wine knowledge and experience is highly preferred (a strong plus).
- Strong leadership, motivational, and interpersonal skills.
- Must be comfortable standing and walking for up to 8 hours, and be able to bend, push, pull, and/or lift up to 30 lbs.
Knowledge, Skills, and Experience
- Prior restaurant service experience appreciated.
- Excellent hospitality and customer service skills.
- Excellent organizational and multitasking skills.
- Strong verbal and written communication skills.
- Positive attitude, a natural sense of urgency, and a willingness to develop in the role.
Other Position Requirements
- Flexible availability to work late nights and weekends.
- Interest in continuously developing knowledge of restaurant service, beverage trends, safety, and sanitation practices.
- Ability to work exceptionally well in a fast-paced, team-oriented environment.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
Work Location: In person
