Position Summary
The Sales Coordinator supports membership growth, community visibility, and revenue for the Kroc Center through sales outreach, marketing coordination, partnership engagement, and exceptional customer service. This role serves as a key representative of the Kroc Center in the community and works closely with internal departments to increase memberships, strengthen retention, support fundraising initiatives, and expand awareness of programs and services. The Coordinator exercises independent judgment within assigned responsibilities while supporting the strategic goals of The Salvation Army and the Guayama Kroc Center.
1. Membership Sales & Revenue Growth
- Support achievement of monthly and annual membership sales goals through prospecting, tours, referrals, and follow-up efforts.
- Generate new membership opportunities through outreach to individuals, families, businesses, schools, and community organizations.
- Maintain active sales pipelines and monitor conversion opportunities from inquiries to enrollment.
- Promote upgrades, renewals, and retention initiatives that strengthen recurring revenue.
- Assist with pricing promotions, seasonal campaigns, and membership incentive programs.
2. Marketing & Community Outreach
- Coordinate local marketing initiatives that increase awareness of Kroc Center programs, memberships, events, and mission impact.
- Represent the Kroc Center at health fairs, business expos, school functions, church gatherings, and community events.
- Develop relationships with employers, civic groups, healthcare providers, and community leaders to generate leads and partnerships.
- Support social media, email campaigns, print promotions, and community communications in coordination with leadership.
- Maintain a marketing calendar and track outreach activities and campaign effectiveness.
3. Partnership & Fundraising Support
- Support sponsorship, donor, and fundraising efforts through prospect outreach, relationship follow-up, and event participation.
- Assist in securing corporate memberships, employee wellness partnerships, and community-based promotional opportunities.
- Coordinate with advancement and leadership teams to support fundraising campaigns and donor stewardship activities.
- Identify partnership opportunities that expand both community impact and earned revenue.
- Help promote charitable initiatives and mission-centered programs of The Salvation Army.
4. Customer Experience & Member Retention
- Deliver professional, responsive, and welcoming service to members, guests, and prospective customers.
- Conduct facility tours and communicate membership benefits, services, schedules, and pricing accurately.
- Resolve customer concerns promptly or escalate issues appropriately.
- Gather member feedback and share trends or service improvement opportunities with leadership.
- Support retention efforts through relationship-building, follow-up communication, and service recovery.
5. Reporting, Systems & Administrative Support
- Maintain accurate sales records, lead databases, campaign reports, and membership activity tracking.
- Use membership systems, CRM tools, spreadsheets, and reporting platforms effectively.
- Monitor market trends, competitor pricing, and community demographics relevant to membership growth.
- Prepare reports on outreach performance, lead generation, retention trends, and campaign results.
- Support department budgeting, purchasing requests, and administrative processes assigned.
6. Team Collaboration & Operational Support
- Work collaboratively with Membership Services, Wellness, Programs, Advancement, and Operations teams.
- Support front-line staff during high-volume periods, events, or special campaigns when needed.
- Participate in staff meetings, training sessions, and center-wide initiatives.
- Model professionalism, accountability, and mission-centered service in all interactions.
- Perform other related duties assigned in support of overall center success.
Job Profile
Core Competencies
- Sales Orientation - Builds pipelines, closes opportunities, and supports revenue growth goals.
- Community Engagement - Develops trusted relationships with businesses, organizations, and residents.
- Communication - Presents clearly and professionally in one-on-one and group settings.
- Customer Focus - Creates positive experiences that increase satisfaction and retention.
- Initiative - Works independently, follows through, and pursues opportunities proactively.
- Ethical Integrity - Demonstrates honesty, stewardship, and alignment with The Salvation Army’s values.
Education & Experience Requirements
- Associate or bachelor’s degree in business, Marketing, Communications, Sales, or related field preferred.
- Minimum of 2 years of experience in sales, marketing, customer service, or fundraising.
- Experience in membership sales, hospitality, wellness, or community organizations preferred.
- Strong interpersonal, presentation, and relationship-building skills required.
- Proficiency in Microsoft Office and ability to learn membership/CRM systems.
- Valid driver’s license with acceptable driving record preferred.
- Bilingual in English and Spanish strongly preferred.
- Commitment to The Salvation Army’s mission and values.
Work Conditions:
- Full-time, on-site position with flexibility for evenings, weekends, and holidays as needed.
- Frequent local travel throughout Puerto Rico service area for meetings, events, and outreach activities.
- Combination of office work, front-line customer interaction, and off-site community engagement.
- Must meet Child Protection and background clearance requirements under Puerto Rico Law 300.
- The Kroc Center campus is a drug-, alcohol-, tobacco-, and weapon-free environment.
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, sex, age, religion, national origin, social condition, sexual orientation, gender identity, political affiliation, or physical or mental disability.
Pay: $15.00 - $16.00 per hour
Work Location: In person
