About the Role & Opportunity
Considering a career change into healthcare?
Key Dermatology is looking for an exceptional Front Desk Patient Care Coordinator to join our growing team.
This is more than a traditional receptionist position. Our Patient Care Coordinators play an important role in both the patient experience and the daily flow of our practice. You will be trusted with patient communication, scheduling, insurance information, financial conversations, and helping keep the clinic running efficiently.
We are looking for someone who is dependable, professional, friendly, detail-oriented, hardworking, and genuinely enjoys helping people.
Previous dermatology or medical office experience is NOT required. We are happy to train the right person.
While previous medical receptionist or Electronic Health Record (EHR) experience is a plus, it is not our primary consideration. Systems and processes can be taught. What matters most to us is finding someone who brings reliability, professionalism, humility, a strong work ethic, excellent communication skills, and a willingness to learn.
If you have a strong background in hospitality, hotels, dental or optometry offices, banking, pharmacy, customer service, school administration, professional offices, or another high-touch service environment, we strongly encourage you to apply.
If you are great with people but have never worked in dermatology, please do not let that stop you from applying.
A Day in the Life of a Patient Care Coordinator
As a Patient Care Coordinator, you will:
- Create an exceptional first impression: Welcome patients warmly and professionally and help create a positive experience from check-in through checkout.
- Be the voice of the practice: Answer and manage a high volume of phone calls with professionalism, warmth, accuracy, and good judgment.
- Keep the schedule moving: Schedule and confirm appointments while helping maintain an efficient patient flow throughout the day.
- Guide patients through the administrative side of their care: Verify patient information and insurance benefits, process referrals, and maintain accurate paperwork and medical records.
- Handle financial conversations professionally: Collect copays, deductibles, coinsurance, and out-of-pocket payments accurately and confidently.
- Own the details: Accurately document patient information, messages, appointments, and communications.
- Communicate across the practice: Work closely with providers, clinical staff, billing, and other team members to ensure patients receive a seamless experience.
- Support your team: Step in where needed and help maintain an organized, efficient, and professional front desk.
Who We Are Looking For
The right person for this position:
- Is dependable and punctual
- Has a history of being someone their team can count on
- Is looking for a stable, long-term opportunity
- Is warm, friendly, and genuinely enjoys helping people
- Communicates professionally in person and over the phone
- Is humble, coachable, and receptive to feedback
- Takes ownership and accountability for their work
- Has strong attention to detail
- Can multitask without sacrificing accuracy
- Remains calm and professional in a busy, fast-paced environment
- Enjoys being part of a team and helping coworkers
- Is comfortable learning new technology, systems, and processes
- Takes pride in doing things correctly
- Wants to learn, improve, and grow professionally
We can teach you dermatology. We can teach you our EHR, systems, workflows, insurance processes, and procedures. We are looking for someone who already brings the reliability, professionalism, attitude, and work ethic that make a great teammate.
Qualifications
What We Need
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Professional and friendly phone presence
- Strong attention to detail and organizational skills
- Basic computer proficiency and the ability to learn new software
- Ability to multitask and prioritize in a fast-paced environment
- Ability to handle confidential information professionally
- Dependable attendance and punctuality
- Willingness to learn and receive feedback
- Ability to work effectively as part of a team
Experience That Is Helpful — But Not Required
- Medical, dental, optometry, or other healthcare office experience
- Electronic Health Record (EHR) experience
- Insurance verification
- Medical terminology
- Patient scheduling
- Billing or payment collection
- HIPAA knowledge
Don't check every box? We still encourage you to apply. If you have a strong customer-service background, a history of reliability, and the desire to learn, we would like to hear from you.
What We Offer
Key Dermatology offers competitive compensation along with:
- Medical, dental, and vision insurance
- Paid time off (PTO)
- 401(k)
- Holiday pay
- Employee discounts
- Uniform allowance
- Structured training and clearly defined processes
- Opportunities to learn new skills and grow professionally
- Opportunities for advancement within a rapidly growing practice
- A professional, supportive, and team-oriented work environment
About Key Dermatology
Key Dermatology is a rapidly growing private dermatology practice located in a beautiful, newly built facility.
We have high standards for both patient care and the experience we provide to our patients. Our practice is busy, fast-paced, and team-oriented, and every member of our team plays an important role in keeping the practice running smoothly.
We take pride in creating a professional and supportive environment where employees are given clear expectations, structured training, accountability, and opportunities to grow.
We are not simply looking to fill a seat at the front desk. We are looking for someone who wants to become a trusted, long-term member of the Key Dermatology team, someone our patients recognize, our providers trust, and their coworkers know they can depend on.
If you are reliable, kind, hardworking, detail-oriented, coachable, and looking for a place where you can learn and grow, we encourage you to apply.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Paid time off
- Uniform allowance
- Vision insurance
Application Question(s):
- Are you available to work the full schedule listed in this job posting on a consistent basis?
- How many years of experience do you have in a customer-facing role such as healthcare, hospitality, hotels, banking, dental/optometry, pharmacy, professional offices, or high-quality customer service?
- We do not require previous dermatology or medical office experience. What interests you about this position, and what experience or qualities would make you a strong Patient Care Coordinator at Key Dermatology?
Experience:
- Medical receptionist: 1 year (Preferred)
Ability to Commute:
- Fort Worth, TX 76244 (Required)
Ability to Relocate:
- Fort Worth, TX 76244: Relocate before starting work (Required)
Work Location: In person
