Job description:
We are currently seeking Front Desk Agents for all shifts to join our team at the Cornell Hotel this role will include:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guest about payment methods and verify their credit card data
- Welcome guests upon their arrival
- Provide information about our hotel, available rooms, rates and amenities
- Find a resolution to guest dissatisfaction
- Keep contact with our housekeeping staff to ensure all rooms are clean and ready for guest arrivals
- Correspondence via email with guests regarding their stay
- People pleasing attitude
- Naturally conversational
Requirements:
- We believe in the right attitude and the rest can be trained!
- Work experience as a Hotel Front Desk Agent, Receptionist, or in customer service is preferred but not necessary
- Willingness to learn software
- Excellent communication skills
- Must be available to work weekends
- Must have sound judgment and discretional skills and be able to work with little supervision
- Bilingual; Spanish and English helpful
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
If you’re passionate about hospitality and want to be part of a welcoming team in the heart of San Francisco, we’d love to hear from you.
Work Location: In person
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
