The mission of Bread for the City is to help Washington, DC residents living with low income to develop their power to determine the future of their own communities. We provide food, clothing, medical care, and legal and social services to reduce the burden of poverty. We seek justice through community organizing and public advocacy. We work to uproot racism, a major cause of poverty. We are committed to treating our clients with the dignity and respect that all people deserve.
Position Profile:
Bread for the City is seeking a visionary and dedicated Medical Clinic Coordinator to join our frontline mission-driven team. As the crucial first point of contact for our community, you are the face of our compassionate care, setting the tone for a dignified and accessible healthcare experience. This role requires a sophisticated balance of empathetic patient service and precise administrative execution. You will navigate the complexities of patient check-ins and appointment scheduling, all while ensuring rigorous HIPAA compliance. By bridging operational excellence with radical hospitality, you serve as an essential guardian of our patients' health outcomes and a vital advocate for those navigating the complexities of poverty in Washington, DC.
- Clinical Intake and Coordination:
- Promotes the organization's vision and mission through professional daily interactions with patients, staff, and volunteers;
- Facilitates comprehensive patient intake and discharge processes for medical and specialty clinics;
- Directs incoming telecommunications and inquiries to the appropriate departments efficiently;
- Collaborates with clinical staff to optimize operational flow and ensure consistent coverage;
- Processes patient medical documentation, including scanning and organizing records, in strict accordance with HIPAA guidelines;
- Partners with the main reception team to ensure coordinated client triage and seamless care across service departments;
- Analyzes telephone statistics to streamline appointment scheduling and enhance new patient enrollment;
- Addresses patient inquiries through multi-line phone systems with a high degree of professionalism;
- Conducts proactive appointment reminders to improve clinic attendance and patient engagement.
- Patient Navigation and Support:
- Assesses patient needs and provides dignified, respectful assistance;
- Coordinates internal referrals across all Bread for the City departments;
- Supports the Referral Coordinator in managing transitions to external specialty care.
- Operational Administration:
- Executes administrative functions for specialty clinic operations;
- Performs special projects as directed by clinic providers and leadership;
- Partners with the QI & Clinic Operations Manager to maximize service capacity;
- Develops and implements clinic policies and process improvements.
- Participates actively in organizational initiatives, staff meetings, and professional development retreats;
- Represents the organization at community events to promote clinic services, increase community awareness, and connect individuals with available healthcare resources;
- Manages special administrative projects as assigned by clinic leadership to support operational goals.
- High School Diploma or GED; medical administration certifications or a degree are a plus.
- Proven ability to thrive in a fast-paced, high-volume environment while effectively managing multiple priorities with exceptional organization and attention to detail.
- Strong commitment to serving low-income and historically marginalized communities through compassionate, client-centered care and service.
- Excellent interpersonal, verbal, and written communication skills, with the ability to build trust and maintain positive relationships with clients, staff, and community partners.
- Demonstrated commitment to equity, racial justice, cultural responsiveness, gender affirmation, and trauma-informed, strengths-based approaches to service delivery (training provided as needed).
- Exceptional customer service skills with professionalism, empathy, patience, flexibility, and a welcoming demeanor.
- Self-motivated and dependable, with the ability to work independently while collaborating effectively as part of a multidisciplinary team.
- Proficiency with Microsoft Office, Google Workspace (Gmail, Docs, Calendar, Sheets), and electronic data management systems.
- Experience using Electronic Health Records (EHR), particularly eClinicalWorks, is preferred.
- Strong data entry, documentation, and record management skills with a high degree of accuracy and confidentiality.
- Ability to communicate effectively in English; bilingual or multilingual candidates, particularly those fluent in Spanish or Mandarin, are strongly encouraged to apply.
Preferred Qualifications:
- Experience working in nonprofit organizations, community health centers, or human service agencies.
- Knowledge of DC-area social services, public assistance programs, and community resources.
- Experience supporting diverse, multicultural populations with dignity, respect, and cultural humility.
- Demonstrated passion for advancing health equity, community resilience, and access to essential resources.
Bread for the City is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, family responsibility, physical or mental disability, medical condition, status as a veteran, or any other category protected by applicable federal, state, or local law, except where a bona fide occupational qualification applies.
To apply:
You must complete an application through Bread for the City's ADP portal. Click here to review available openings and click on "Medical Clinic Coordinator II " position. Select "apply" at the top right-hand corner to register for a login and apply for the position. Please upload a resume and cover letter through this online application process. Only those candidates selected for interviews will be contacted. No phone calls please.
