Description:
Successful Client Services Specialist directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.
Key responsibilities:
- Handle customer inquiries, concerns and complaints professionally
- Process data entry and quotes
- Act as liaison between clients and internal departments
- Provide updates on repair status turnaround times
Requirements:
Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry
- Multi-task oriented with attention to detail
- Customer focused mindset – Problem solving abilities
Familiar with AS9100 and ISO Quality programs would be an asset
- Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
- Familiarity with Component Control/ Quantum operating system
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Services Specialist.
Job Type: Full-time & Part-time
Expected hours: 40 per week
Benefits:
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Dental insurance
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Health insurance
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Life insurance
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Paid time off
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Retirement plan
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Vision insurance
