Job Title: Shift Manager
The Shift Manager is a front-line leader responsible for ensuring our restaurant runs smoothly, our team is supported, and every Guest leaves having experienced genuine hospitality. This is a role for someone who is observant, proactive, and motivated to develop both themselves and the people around them. You will supervise daily operations across the Front Counter, Drive-Thru, and/or Kitchen — setting the tone for your team at every turn.
Shift Managers set the pace and culture for each shift. You will be expected to:
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Onboard Team Members at the start of each shift — assigning roles, communicating expectations, and sharing any shift-specific updates
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Praise Team Members publicly and coach them privately, consistently and with care
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Maintain awareness of the full shift — staff, equipment, stock, and Guest experience — at all times
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Lead handoffs between leadership by communicating all relevant details: positions assigned, breaks outstanding, equipment issues, and any special circumstances
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Model the standards you hold others to, including pace of work, attitude, and attention to Guests
You will make real-time decisions that keep the restaurant running efficiently and positioned for what's next.
STAFFING
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Assess staffing needs every 15 minutes — matching labor to business levels
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Fill positions strategically based on current demand and anticipated rushes
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Run breaks without sacrificing Guest experience, staggering as needed
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Communicate scheduling changes to the appropriate Director
CHECKLISTS & TASKS
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Verify opening, closing, and cleaning checklists are completed — not just checked off
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Keep a running list of tasks to deploy during slow periods
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Position the restaurant for the next daypart — not just the current one
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Identify and report missing or outdated checklist items to a Director
Every interaction matters. Shift Managers protect and elevate the Guest experience throughout the shift.
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Exemplify the Core Four: eye contact, a genuine smile, a friendly tone, and \My pleasure\
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Address Guest concerns using the HEARD model — and follow up with the appropriate team member or Director when a process needs correction
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Ensure the dining room, front counter, and parking lot meet cleanliness standards at all times
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Handle catering inquiries accurately — obtaining all necessary information and communicating with kitchen leadership before committing to an order
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Answer phones professionally, take messages when needed, and escalate issues appropriately
Clear, timely communication is one of the most valuable things a Shift Manager can do. You will be expected to:
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Report maintenance issues, low stock, and quality concerns to the appropriate Director — even if you believe it may have already been reported
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Use Connecteam for business-related communication, ensuring messages go to the right group or individual
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Communicate borrowing and loaning of product with other locations, following established protocols and documenting transfers
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Flag staffing pattern issues to the scheduler when they reflect a consistent need — not just a one-time situation
WHAT WE'RE LOOKING FOR
You don't need prior management experience — but you do need the right mindset.
STRENGTHS
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Strong situational awareness — you notice what others miss
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Calm and decisive under pressure
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Genuine care for the people you work alongside
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Consistent follow-through on tasks and expectations
APPROACH
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You lead by example, not just by instruction
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You communicate proactively — not reactively
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You think ahead to the next rush, not just the current moment
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You're always looking for ways to improve the team and the operation
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $16.00 - $18.00 / hour
Benefits:
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Paid training
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Employee discount
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Health insurance
Job Type: fulltime
Schedule:
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Day shift
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Night shift
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Weekend availability
Education: No education required
Work location: On-site
