Join a team that shares your calling
At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
We’re actively hiring for Centralized Patient Access Representative III to join our Central Access Team covering the Inland Northwest region of Washington state. The call center environment promotes teamwork and growth opportunities for those eager to learn. We offer competitive pay, comprehensive benefits and even better — the opportunity to work from home.
While this position is remote, candidates' primary residence must be in Washington, Idaho or Oregon.
About MultiCare Central Access Center
The Centralized Access Team provides excellent patient care and the development of employees’ healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community.
The Centralized Patient Access Representative III for Imaging handles inbound calls and works the orders for multiple MultiCare Imaging locations including outpatient and hospital based. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners.
Position Summary
The Centralized Patient Access Representative III (CPAR-III) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions.
Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patients, providers and multiple medical practice locations. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR III is the third level of a 4-tiered job family typically assigned responsibility to support multiple medical specialty practice locations.
Responsibilities
- All CPAR-I & II Functions
- Schedule appointments for multiple specialty medical practice locations; both outpatient and hospital based in a centralized team setting.
- Process patient orders/referrals received from providers.
- Follows all patient screening protocols and clears patients for safety prior to undergoing any exam or procedure, relaying all exam or procedure specific preparatory information to patients prior to their appointment to ensure optimal patient outcomes.
Requirements
- High School Diploma or GED
- Three (3) years customer service experience required or 6 months meeting call center metrics in as a CPAR-II
- Possess proficient computer skills operating multiple systems in a windows-based environment
- Three (3) year office, clerical, or call center experience; in a medical setting preferred
- Knowledge of medical terminology, referrals/orders and medical insurance preferred
- Electronic Medical Record experience; EPIC preferred
- Familiarity with data entry and complex scheduling preferred
Why MultiCare?
Rooted in the local community
Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
Growth and education
Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
Well-being and support
Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
Living our values
Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
Belonging for all
Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
Pacific Northwest lifestyle
Work and live where natural beauty, adventure and strong community connections are part of everyday life.
Ready to Apply?
To expedite your application process, please also apply to this position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to apply:
https://multicare.wd1.myworkdayjobs.com/en-US/multicare/details/Centralized-Patient-Access-Representative-III---Imaging_JR69605?q=JR69605
Job Type: Full-time
Pay: $19.32 - $27.80 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Is your primary residence located in either Washington, Idaho or Oregon?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- operating multiple systems in a windows-based environment: 1 year (Required)
- office, clerical, call center (medical setting pref): 3 years (Preferred)
- Electronic Medical Record (EPIC preferred): 1 year (Required)
Work Location: In person
